help desk technician Atlanta, GA
CPIM Group
Full Time
Atlanta, GA
100000 - 80000 USD ANNUAL Today
Job description
We are looking for a Help Desk Lead to join our team. This role requires:
Responsibilities:
- Handle customer tickets.
- Serve as the first point of contact for troubleshooting hardware/software, on all types of computer systems (PC and Mac), and printer problems.
- Assess and troubleshoot computer support problems.
- Perform diagnostic testing on programs.
- Find problems and implement solutions.
- Test software and hardware.
- Talk with co-workers to research problems and find solutions.
- Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
- Write software and hardware evaluations and recommendations for management review.
- Follow up with users to ensure issues have been resolved.
- Additional administrative duties as assigned.
Requirements
- High school diploma required.
- Minimum 7 years of experience
We offer
- Competitive salary
- PTO
- Hybrid - 3 days in office
Job Type: Full-time
Salary: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Atlanta, GA 30308: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Preferred)
Work Location: Hybrid remote in Atlanta, GA 30308
