help desk technician Blackpool, England
Blackpool Transport
Full Time
Blackpool, England
21500 - 12.04 GBP ANNUAL Today
Job description
Overview:
What we offer:
Our company values:
Responsibilities:
Here at Blackpool Transport, we have a rare and exciting opportunity to join as an IT Helpdesk Officer. As an IT Helpdesk Officer, you will be a key member of the IT team responsible for providing prompt and efficient technical assistance to internal users. Your primary focus will be on addressing and resolving various hardware, software, and network-related issues, ensuring seamless operations and user satisfaction. You will play a crucial role in responding to user enquiries, and documenting support processes. This position requires excellent problem-solving skills, effective communication, and a passion for providing exceptional customer service.
What we offer:
- Salary of £21,500
- 37 hour working week, 5 over 7 days.
- Free travel on all our buses and trams, as well as the same for 2 other people.
- You’ll be supported by an individual learning journey to help you develop and achieve your goals.
- You’ll be safe in the knowledge that your welfare and wellbeing are our top priority with free access to lots of support services.
- You’ll of course get the usual benefits, such as a pension scheme, discounted offers, and access to free welfare facilities
Who we are:
Blackpool Transport are a leading transport operator in the UK, operating Blackpool’s network of buses and modern light-rail trams. We are on a mission to connect people, businesses, and communities to a better future – through sustainable public transport.
We don’t sit still and our vision to be the most reliable and sustainable mode of travel on the Fylde Coast by 2025 is already coming to life. We’ll soon introduce the first ever electric bus to Blackpool and have exciting plans to redevelop our historic depot on Rigby Road.
Whilst we have ambitious commercial objectives, we’re proud to be a key part of the communities that we serve and work closely with our stakeholders, partners and customers to deliver a high quality bus and tram service.
Our company values:
Safety First - We are focused on delivering the highest standard of service for the safety of our staff and customers
People & Community Focused - We look after each other and we are invested in the people that we serve
Listen & Take Action - We listen to each other and act on opportunities to solve problems and make things better
Trustworthy & Reliable - We do what we say we will do. If we can’t we explain why and hold each other accountable in a constructive way
All One Team - We work with our colleagues and partners to deliver innovative outcomes, in the best interest of our customers
Responsibilities:
- Provide timely and accurate technical help to end users, using various communication channels (phone, email, teams or in person.) With issues related to hardware, software, and connectivity.
- Diagnose hardware and software problems with the aim to identify root causes and deliver an effective solution. Escalate issues to external providers where needed and follow up until resolved.
- Maintain an accurate asset tracker for all equipment issued. Regularly conducting check to ensure correct use of equipment.
- Handle user account creations, modifications and password resets and account deletion.
- Provide remote support using TeamViewer for staff working at home or other offices.
- Collaborate with all departments to ensure a smooth process for new starters and leavers. Ensuring that equipment is ready for day one.
- Stay updated with the latest technology trends, best practices and industry standards related to IT. Suggest improvements to existing processes and workflows to improve customer satisfaction and efficiency.
- Support the ICT & Data Analyst on any tasks required.
Education/Qualifications/Knowledge
- Highschool qualification or equivalent (Essential)
- Knowledge of Windows 10, office 365 and SharePoint (Essential)
- Experience managing user accounts (Desirable)
- ICT Qualification or relevant experience (Essential)
Experience
- Experience of working in a busy administration role (Desirable)
- Experience of working in an IT environment (Essential)
- Experience of working with confidential information (Desirable)
Aptitudes and Skills
- Excellent organisational skills with the ability to create and implement and improve administrative systems. (Desirable)
- Excellent customer service skills (Essential)
- Excellent attention to detail (Essential)
- Good literacy, numeracy and IT skills (Essential)
- Ability to develop and maintain clear record keeping systems, including basic databases (Desirable)
- Ability to work independently as well as part of a team (Essential)
- Ability to establish effective working relationships at all levels internally and externally (Essential)
- Ability to prioritise work, meet deadlines and work calmly under pressure (Essential)
- Self-motivated, flexible and enthusiastic approach to work (Essential)
Blackpool Transport
www.blackpooltransport.com
Blackpool, United Kingdom
Paul David Stuart Galley
$5 to $25 million (USD)
501 to 1000 Employees
Unknown
Taxi & Car Services
