help desk technician Salt Lake City, UT
AmeriLife
Full Time
Salt Lake City, UT
52623 - 39065 USD ANNUAL Today
Job description
Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
IT Help Desk Support Associate maintain and monitor end-user workstations, perform a variety of maintenance, software installations, end-user training while providing support to staff on all company-supported applications.Job Description
Duties and Responsibilities
- Administers end-user workstations and supports end-user activities, Setup and deactivation of users’ equipment.
- Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
- Installs, configures and maintains virtual machines, Windows desktops, laptop computers, Thin Clients, primarily on a Windows network, workstations, file servers, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
- Performs and/or oversees software and application installation and upgrades.
- Assist in maintaining site licenses for department/organization.
- Maintains network security, including firewalls, file permissions, file system integrity, and adding and deleting users.
- Troubleshoots systems and applications to identify and correct malfunctions and other operational difficulties.
- When occasion permits various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems. In an effort to increase user knowledge and develop a better working environment.
- Maintains confidentiality, HIPA and PPI regarding the information being processed, stored or accessed by the end-users on the network.
- Assists personnel of other departments as a computer resource.
- Additional duties and responsibilities as assigned.
Qualifications
- Excellent customer service skills
- 4 years help desk experience.
- Ability to communicate technical information to nontechnical personnel.
- Ability to install, configure and maintain personal computers, networks and related hardware and software.
- Knowledge of computer and/or network security systems, applications, procedures and techniques.
- Ability to identify and resolve computer system malfunctions and operations problems.
- Skill in organizing resources and establishing priorities.
- Excellent verbal and written communication skills.
- Ability to learn and support new systems and applications.
- Familiarity with Virtual Machines and working with users remotely and in person.
