Help Desk Support Ipswich, England
Job description
Accelerate Facilities is looking to recruit a new Helpdesk Advisor to join their diverse and ever-growing workforce.
The role of Helpdesk advisor is crucial to the customer service experience and contract delivery to Accelerates portfolio of clients. The helpdesk joins all Operational Aspects and Customer Delivery with Company Compliance and Policy acting as part of this team is fundamental to the business.
Job Description:
To ensure a proactive and intelligent approach is applied to Customer Experience, Contract Delivery, 360 Degree Communication, Service Partner Management and Operational Support.
- Assist and complete reports are in a timely and accurate manner.
- Assist with the booking various services including sub-contractor work, ad hoc works, procurement activity.
- Ensure that customer orders are processed in a timely manner.
- Deliver a first-class customer service experience to all Accelerates clients
- Ensure consistent and high-level service delivery across each all helpdesk activities.
- Ensure Customer service is at the heart of the operation
- Ensure that the full company policy and processes are followed
- Follow the daily work planner as directed by your line manager.
- Handle and Resolve all customer complaints efficiently and effectively.
- Ensure that Systems are kept up to date.
- Ensure all company documents (electronical or paper copies) are kept up to date at all time.
- Ensure that archiving is completed correctly and in line with best practice.
The above list is an indication of the role and is not exhaustive, this is also subject to change at the request of the senior management team.
The role is 40 hours per week, Monday - Friday.
ROP: £10.42 p/h with a pay rise after successful completion of probationary period.
Office role, based in Hadleigh, Suffolk.
Education
- A minimum of GCSE or equivalent
- A minimum of 1-year customer service experience (preferable)
- Experienced with Microsoft office package
Job Type: Full-time
Salary: £10.42 per hour
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Ipswich: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 19/06/2023
