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Job description

COMSOL Ltd is seeking a full-time Help Desk Administrator to join our IT team in our Cambridge, UK office. The candidate will need a strong general skill set and will assist in maintaining desktops, laptops, and some server-class machines for our local and global offices. The daily routine will consist of both help desk and system administration duties focused on best practices and the overall improvement of the current infrastructure. Proven experience with help desk/system administration field is required. Additionally, having dev-ops experience and mindset is a plus with respect to scripting, automation on open source systems as well as Windows including but not limited to PowerShell, bash, and PHP scripting. This position will report to the local Branch/Country Manager and Global VP of IT.

Essential Duties and Responsibilities
Provide internal technical computer support for the UK office, consisting of various operating systems such as Windows and Linux.
Maintain patch management across all corporate-managed systems.
Administer backup infrastructure supporting possibly one of the following platforms: Nutanix, VMware ESXi, Windows, Linux, Mail systems.
Remote access support: Support VPN, Remote Desktop, and VNC.
Maintain and update phone systems via corporate UcaaS solution.
Windows system builds imaging and automation.
Manage system alerts and notifications appropriately, and respond accordingly through global ticking system.
Maintain and manage Anti-virus/malware and good security practices across all managed systems.
Keep up to date and proficient with security and security best practices such as firewalls, IPSec, and network infrastructure methodologies. Keeping an eye on industry trends.
IT support relating to issues with the endpoints, internal systems, and network infrastructure.
System documentation with a consultative mindset and periodic system reviews and recommendations.
Communication with users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Collaborating with COMSOL Global IT team and established network specifications throughout COMSOL offices, Deployed AD-based user access & identity, File services, Information, and security requirements.
Good call handling skills to assist EMEA, US, and APAC users with any IT-related issues.
Working closely with vendors and service providers to facilitate collaborative work to resolve any infrastructure issues related to the servers operating systems, Hardware, Network, email, and messaging platforms.
Monitoring the Network and servers. Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis of the services.
Assisting in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
Spearheading inventory control measures using an Inventory system to replenish and maintain IT equipment, supplies, tools, and replacement parts.
Analysing issues and working on business-critical applications example: JIRA, Confluence, MS Office
Installs, configures, and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
Implementing, developing, testing installation, update of file servers, print servers, and application servers on Dell PowerEdge servers and or Nutanix Hypervisors.
Coordinating with management to plan, develop, align and execute strategies for Virtualization or cloud-based projects in the future.
Understanding and knowledge of FLEXLM tool desirable.
Ability to work with Linux and Macintosh operating systems to aid the development and testing environment.
Attention to detail with respect to both time and project management is a must.
Additional Duties and Responsibilities
Improve user experience, perception, and satisfaction.
Fast turnaround of user requests.
Ability to work in a team and communicate effectively.
Ability to demonstrate tact and sensitivity in user communications projecting a positive image.
Excellent analytical and problem-solving skills.
Excellent interpersonal, oral, and written communications skills.
Excellent organisational and follow-up skills with strong attention to detail.
Documentation oriented.
Detail-oriented with attention to time management, processes, and procedures.
Other duties as assigned by either the Country/Branch or Global IT Director.
Requirements
Bachelors in Computer Science or equivalent training in Information Technology.
1-2 years proficiency in Linux a plus
1-2 years of Windows experience, specifically with Windows Server and Active Directory.
Knowledge of Active Directory design and methodologies and best practices.
Analytical/technical mindset with willingness to think outside the box for the solution.
Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution.
Accountable, with a problem-solving mindset, highly self-motivated, and self-directed.
Eligibility to work in the UK
COMSOL Offers
Competitive salary
25 days holiday
Company pension
Private health insurance
Flexible working hours
Professional and personal development in a fast-growing high-tech software company
Work with creative and qualified team members in Cambridge and other international offices
Casual atmosphere in modern offices with private individual workspaces, meeting rooms, relaxing communal areas, and parking
Office social events and many other perks
Reference REF-7371
Job title Help Desk Administrator
Location Cambridge, United Kingdom