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Job description

Join Our Team as an Airport Security Officer with a flair for Customer Service!

Are you ready to take off on an exhilarating career journey that combines your passion for security with exceptional customer service skills? Look no further! We are seeking dedicated individuals to join our dynamic team as Airport Security Officers at Heathrow Airport. Get ready to embark on a thrilling career where you'll play a crucial role in ensuring the safety and satisfaction of millions of passengers.

Please note: Due to enhanced background checks, this role is only suitable if you have continuously resided in the UK for the last 3 years.

Course dates available
17th July
24th July
31st July
7th August
21st August

What We Offer:

• £12.13 per hour, rising to £12.75 per hour after 12 weeks!
• Weekly Pay (every Friday)
• Earliest Start: 04:15 AM
• Latest Finish: 11:30 PM
• Shift Pattern: 5-ON / 3-OFF or 4-ON / 2-OFF
• Up to 40 hours per week plus overtime
• Opportunities for career growth and professional development

• Conduct thorough security screenings, including the use of state-of-the-art scanning equipment, to detect prohibited items and potential threats.
• Using equipment and manual search techniques to ensure that no prohibited articles are taken into secure airport areas.
• Engage in constant vigilance and stay up to date with the latest security procedures and regulations, ensuring compliance at all times.
• Provide exceptional customer service by assisting passengers with their queries, offering guidance, and creating a welcoming and stress-free environment.
• Communicate and collaborate effectively with airport staff, airlines, and other security personnel to maintain a cohesive and efficient operation.
• Handle security incidents and emergency situations with professionalism, remaining calm under pressure and taking appropriate actions to ensure the safety of all.
• Assist with the implementation of crowd control measures during busy periods, maintaining order and ensuring a smooth flow of passengers.

• Must be able to work early AND late shifts.
• A positive, customer-centric attitude with a genuine desire to create a pleasant experience for all airport visitors.
• Excellent communication and interpersonal skills, with the ability to remain calm and provide assistance in stressful situations.
• Proven experience in a security or customer service role, preferably in an airport or similar environment.
• Strong observational skills and attention to detail to effectively identify potential security risks.
• Ability to adapt quickly to changing situations and adhere to strict security protocols.
• Physical fitness and the ability to stand for extended periods and perform routine security tasks.
• Willingness to work flexible schedules, including weekends.
• Must be over 18.
• Must have continuously resided in the UK for the last 3 consecutive years.