Healthcare Operations Coordinator Croydon, England
Job description
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
Key Responsibilities
- Provide communication service for the department so that queries are dealt with promptly
- Manage approaches from third parties
- Provide a central point of contact for the field team, booking accommodation / travel as required
- Locum Co-ordination
- To be central point of contact for pharmacy stores and travel clinics for locum cover
- To source reliable, quality locums for day off, holiday and sickness cover, at agreed company rate with minimum travel cost
- To forward plan for holidays and known ‘peak’ times to ensure our pharmacies receive consistent good quality locum cover
- To keep locum management database up to date with locum pharmacist and dispenser details and details of store requirements and bookings
- To minimise agency costs by building relationships with direct locums and continuing to build our direct locum database
- To review our locum rates regularly to ensure that we are competitive in the market across the country
- To check registration and right to work details of all locums
- To seek approval for exceptional locum charges from RHMs/SHOM informing them of detailed reasons of occurrence
- Manage Relief Pharmacist rotas to ensure they meet their contractual requirements, prioritising day off cover with this cohort of employees
- Production of customer and store letters
- Production of Audit letters
- Manage and distribute sundries and stationery orders for stores
- Update NHS websites with contractual information as required
- Collation of information and data from pharmacy teams
- Support communication to pharmacy teams
- General administrative tasks such photocopying, filing etc.
Key Health and Safety Responsibilities
Take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work;- Cooperate with the employer on health and safety matters;
- Not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles);
- Follow instructions from the employer on health and safety matters and attend relevant health and safety training;
- Report hazards and defects observed in the workplace; and
- Report any accident, injury or near miss in the workplace.
Key Stakeholders
External: Suppliers, Professional Associations, Agencies
Internal: Healthcare team, Store Support Team, Store Teams, Marketing, Finance,
What you’ll need to succeed
- You should have general administrative tasks such photocopying, filing etc.
- Strong communication skills
- Strong time management skills
- Adaptable and respondent to change
Here's what's in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
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