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Job description

Are you an experienced Healthcare Assistant? Do you have an interest in adult eating disorders and delivering great care? Do you want to work on a cutting-edge model of care which can transforms people’s lives? Would you like to work in an award-winning adult eating disorders service?

This is an exciting opportunity to join the new and dynamic Step Care team within the HOPE Provider Collaborative, operating across parts of SE and SW England. We are expanding the Step Care Model and looking for 2 passionate Healthcare Assistants to join the team.

Step Care is a Tier 4 Clinical Model developed here at Oxford Health offering an alternative to inpatient care by integrating community and inpatient services, underpinned by CBT-E. It consists of three phases: 1. Starting well (virtual Hospital at Home); 2. Time limited inpatient admission; 3. Staying well (virtual Hospital at Home). Early results indicate patient outcomes are significantly improved.

This post not only allows you to deliver safe, excellent care for vulnerable people but also the opportunity to learn and develop your knowledge and skills in caring for adults with eating disorders.

Working across the geographical footprint of the HOPE AED Provider Collaborative, our innovative approach enables more people to access services in a timely way, potentially avoid admission and follow a robust treatment pathway to ensure their needs are met in a therapeutic recovery-based treatment model.

Healthcare Assistants contribute significantly to the standards of nursing and patient experience and outcomes, providing valued support to our nursing and therapy teams.

You will demonstrate a professional, approach and helpful manner towards patients, their families and carers.

As a Healthcare Assistant, you will provide high quality and compassionate patient-centred care and you will help the patients to understand, challenge and overcome their eating disorder.

For this, you will be required to have excellent communication and team working skills, a positive caring non-judgmental attitude, and a willingness to learn.

You will have:

• The opportunity to work as part of a new, dynamic team.
• The opportunity to be involved with the implementation of the award-winning Step Care model from the start.
• The time to give the care that you would wish to receive
• A supportive working environment.
• Access to excellent training and development

• Excellent opportunities for career progression
• 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme

• You will, as a member of the multidisciplinary AED Step Care team to deliver a high standard of patient-centred care and promoting patient dignity and privacy for all your patients, at all times.
• You will help new patients to settle into the unit and help them to understand how the Step Care model can work for them.
• You will be directly involved in delivering care, assessing and promoting good physical health; observing and reporting any changes or concerns to the Nurse in Charge.
• You will communicate in a skilled and sympathetic way with patients, their families and carers and encourage patients to voice their worries or concerns and update the team. You will accurately document all your care activities and communications as well as providing verbal handovers to team members.
• You will use the RIO electronic system to document all clinical information.
• You will assist the team in ensure that fidelity of the Step Care model is adhered to.
• You will be expected to carry out administrative tasks as requested by senior staff.

• Attend all mandatory training.
• Ongoing learning and development will be supported through supervision, performance reviews, and training.
• Contribute towards consistent and safe practices by being aware of and adhere to all the relevant Trust policies and procedures.
• Carry out responsibilities under the Health and Safety at Work Act 1974.
• Keep-up-to date with team, department and Trust development and changes.

• New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
• Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
• Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
• Employees are expected to undertake mandatory and statutory training related to their role.
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
• Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.