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Job description

• To work with the outpatient team supporting the patients journey in the clinic setting. Covering all specialties across multiple sites working closely with clinicians to manage, monitor and support the patient flow.
• To support all members of the MDT to deliver high quality, safe patient care.
• To ensure a safe working environment.
• To assist the registered staff to care for patients.
• Adopt a flexible approach to ensure all clinics are covered in a timely manner, cover across sites essential.
• Communicates information to staff, patients, relatives and carers.
• Communicates information in an empathetic and reassuring way where there may be barriers to communication/understanding i.e. speech/language/hearing difficulties.
• Communicates with patients, clients, relatives and staff whose first language may not be English.
• Is able to communicate effectively using written and oral skills.
• Establish and maintain effective relationships with patients, relatives and colleagues.
• Provide and receive routine information requiring tact or persuasive skills; barriers to understanding.
• Exchanges factual information with patients using persuasion, reassurance, tact, empathy, may overcome barriers to understanding e.g. patient has physical or mental disabilities.
• Acts as an ambassador/role model for the Outpatient department and the Organization.

Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.

Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham – and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.

• To work with the outpatient team supporting the patients journey in the clinic setting. Covering all specialties across multiple sites working closely with clinicians to manage, monitor and support the patient flow.
• To support all members of the MDT to deliver high quality, safe patient care.
• To ensure a safe working environment.
• To assist the registered staff to care for patients.