Healthcare Assistant London, England
Job description
Our holistic approach to IVF and fertility is part of our culture and philosophy. Our personalised approach is unrivalled by other fertility clinics, we know that everyone is different. At Zita West Fertility Clinic, you’ll be critical to improving our patient’s chances of having a family.
This is a really varied and wide-ranging role – it has everything from supporting nurses, midwives and the wider clinic teams in the coordination of treatments to patients while making sure they can have the best possible experience they can receive.
You’ll talk to patients and support them throughout their treatment journey, provide them with information, resolving any queries or problems. You’ll provide emotional support to them using empathy and understanding, and if you need to, signpost them to our counselling support services.
You’ll support patients’ consultations with general healthcare duties such as taking their height, weight and blood pressure. Also support the nursing team with preparing the Procedure Room, assisting with procedures, taking post-operation observations and also chaperoning the Consultants for procedures such as ultrasound scans
You’ll have exposure to a truly diverse range of patients; they travel across the country to be here for treatments. You’re not just supporting local patients; they’ll be international too.
About you:
You’re a Healthcare Assistant in a hospital setting or fertility clinic, with an NVQ Level 2 or equivalent in Health and Social Care. You’re also a team player with a desire for continuous personal and professional development.
Excellent communication is required as you’ll be dealing with people from all backgrounds, making In and outbound calls where needed, delivering a high-quality patient experience – you’re acting as a Zita West Fertility Clinic ambassador in all of your interactions.
Location/Benefits:
Based at the Zita West clinic (37 Manchester St, London W1U 7LJ), working 09:00-17:00 Monday- Friday.
In a company where hard work and great results are recognised, you can look forward to a supportive culture of collaboration where we value each other.
- Salary up to £28,000 depending on experience
- 33 Days annual leave (inc. public holidays)
- Pension scheme
- Life assurance
- A range of benefits including retail discounts, a wellbeing hub, holiday trading.
About us:
Zita West Fertility Clinic is the UK’s only IVF clinic offering a full range of fertility treatments as well as preconception planning and natural fertility trouble-shooting, all under one roof.
Based in a comfortable and discrete central London townhouse in the heart of Marylebone, our relaxing clinic is a long way from the usual medicalised fertility centre environment and a wholly different experience from what you’ll find elsewhere.
We take a very personalised approach to overcoming fertility problems. Every one of our patients receive exceptionally high levels of doctor time and nursing support, a special focus on pre-preparation and micro-management of your treatment at every stage.
This post is subject to an enhanced DBS check.
Job Types: Full-time, Permanent
Salary: £28,000.00 per year
