Healthcare Account Manager Remote
Job description
Job title: Healthcare Account Manager
Reports to: Head of Healthcare Sales
Location: Southern territory based – there will be a requirement to travel to our Swindon office regularly and client sites as and when needed
Hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch
Salary: Up to £40k + £5k car allowance + commission
About us:
BCN Group is a fast-growing provider of digital transformation and IT managed solutions to UK businesses. We provide a full suite of solutions comprising on-premises, hybrid and cloud hosting solutions, Azure cloud migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.
You will be joining a business which has grown significantly, has ambitious expansion plans and continues to invest in its transformation projects and its people.
Focus of the role:
A healthcare account manager is a professional responsible for managing and nurturing relationships with healthcare clients and play a critical role in ensuring client satisfaction, maintaining long-term partnerships, and driving business growth within the healthcare industry. This involves working with on-premise IT, Office 365, Azure cloud, and managed services.
You will be responsible for establishing new relationships and nurturing existing ones. Alongside day-to-day sales activities, you will handle procurement, negotiate with vendors, provide clear and accurate proposals aligned with customer needs, and secure deals. Additionally, you will oversee the completion of projects, ensuring smooth implementation.
You will have access to exceptional sales and marketing collateral and be supported by sales-centric leadership that will empower you to maximize your opportunity base and earning potential.
Responsibilities:
- Build and maintain strong relationships with healthcare clients by understanding their needs, objectives, and challenges.
- Act as the main point of contact and develop a deep understanding of customer’s businesses to provide tailored solutions.
- Identify opportunities to expand existing accounts by upselling or cross-selling additional products or services
- Work closely with clients to understand their evolving requirements and present innovative solutions that align with their goals.
- Develop and manage a pipeline of potential new clients or projects. Identify and pursue opportunities for business growth within the healthcare industry.
- Track and report on sales activities, forecasts, and results.
- Negotiate pricing, terms, and conditions with clients to secure profitable and mutually beneficial agreements.
- Collaborate with internal stakeholders, such as legal or finance teams, to ensure contract compliance and smooth implementation.
- Provide ongoing support to clients by addressing inquiries, resolving issues, and ensuring their satisfaction.
- Stay up to date with industry trends, healthcare regulations, and competitive landscape. Conduct market research and analysis to identify new opportunities, understand market dynamics, and anticipate client needs.
- Collaborate with internal teams, such as sales, marketing, product development, and operations, to align strategies and ensure a coordinated approach to client management.
- Prepare regular reports on sales activities, account performance, and revenue projections.
- Attend healthcare industry conferences, trade shows, and networking events to build relationships, stay informed about industry developments, and promote the organization's products or services.
- Adhere to legal and ethical standards in all client interactions, ensuring compliance with relevant healthcare regulations and company policies.
Why BCN:
- The opportunity to shape your own future with industry leading training and development and access to our BCN Academy
- Competitive salary and the ability to progress
- 23 days holiday increasing with length of service and the option to buy additional leave
- Hybrid working
- Birthday off
- 2 paid leave days per annum to volunteer and support your local community
- Health cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more
- Life assurance
- Cycle to work scheme, electric vehicle scheme, tech scheme and retail discounts
- State-of-the-art office with free parking
- Free 24-hour on-site gym
- Long service gifts to celebrate the milestones
- Beer Fridays, end of month pizza, pool tables (with cross office tournaments if you fancy your chances!), dress down every day, social events such as Summer BBQ, plus more!
Person, Skills & Experience:
- Exposure to IT or related sector, working within a fast-moving entrepreneurial environment
- Current vendor sales specialisations – e.g., Microsoft, HPE & VMware
- SME/Commercial/Mid-Enterprise sector focus
- Experience in positioning and selling Cloud First Strategies and transformational projects for Cloud adoption.
- Experience selling to end user customers – 3+ years field sales experience selling to IT Managers, Directors, and technology leaders.
- Robust market knowledge in relation to Office 365, storage, cloud technologies and managed IT services
- Record of accomplishment of driving & securing new business
- Excellent account development skills
- Ability to deliver consistently against targets
- Self-motivated
