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Job description

Job Title

Health & Wellbeing Coach

Reports to
Social & Wellbeing Team Lead
Location
Primary Base will be innovation house; cover GP Practices in Durham Dales Locality
Summary of Role

Health and Wellbeing Coaches support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them. They support people to develop their knowledge, skills and confidence – or to build their “patient activation” - in managing their health and care, to improve their health outcomes and quality of life. Health coaches do this by coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives and providing interventions such as self-management education and peer support.

You will manage a caseload of patients, according to the needs, priorities and support required by individuals in the caseload. Your caseload will include patients with chronic diseases, such as pre-Diabetic (type 2 Diabetes), weight management, and those patients who have a reduced appetite for physical education. You will support, motivate, and encourage patients to make positive lifestyle changes, including diet and exercise, to help improve their health and wellbeing. You will also support initiatives to improve the health and wellbeing of local NHS staff.

The successful candidate will be kind, reflective and self-aware and will enjoy working with a wide range of people. They will have good communication and negotiation skills and a firm belief that people have untapped resources within them that can be unleashed by providing a high quality, non-judgemental service. They will be proactive with a flexible attitude, keen to work as part of a team and committed to developing themselves in this skilled role and will support colleagues to do the same.

Primary Responsibilities/ Clinical Practice

You will be working as part of the Teesdale Primary Care Network (PCN) team to support the patients of 6 GP practices (Barnard Castle Surgery, Old Forge Surgery, Gainford Surgery, Woodview Medical Practice, Pinfold Medical Practice and Evenwood Surgery) The PCN is recruiting a number of new roles to support the wellbeing of patients in this mixed urban and rural area, and you will be part of this proactive and expanding team.

You will work flexibly, supporting patients through one-to-one and group sessions delivered in GP practices, patient’s homes, and via online video consultations

The PCN is committed to training and development of all staff and you will be able to develop your career in line with your personal and professional objectives.

Main Responsibilities;

Service Delivery

• Provide one-to-one and group health coaching support for people with one or more long-term conditions, based on what is important to them, with the aim of: improving people’s levels of ‘activation’, empowering people to manage their own health and improve their health outcomes.
• Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the health and wellbeing coach role – e.g. when there is a mental health need requiring the patient be referred to an appropriately qualified practitioner.
• Support network initiatives to improve staff wellbeing, including the Better Health at Work programme
• Build and develop strong working relationships with health, social, and third sector providers in the Durham Dales area, including GP practices and the local Wellbeing for Life service
• Work closely with professionals from a variety of health specialties, including GPs, practice nurses, practice pharmacists, and the wellbeing team including Social Prescribing Link Workers on an MDT basis
• Build relationships with patients, patients’ families, and carers
• Work flexibly, adapting to the needs of the service and client group
• Collect service user feedback and and impact data, by using the Patient Activation Measurement, among other relevant tools

Communication

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment, including motivational interviewing techniques
• Give people time to tell their stories and focus on ‘what matters to me’;
• Build trust and respect with the person, providing non-judgemental and non- discriminatory support, respecting diversity and lifestyle choices;
• Encourage patients to make positive behaviour change
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Anticipate barriers to communication and take action to improve communication
• Maintain effective communication within the PCN and with external stakeholders, including by attending and contributing to practice and PCN meetings as required

Quality Management

• Ensure compliance with any internal or external audits, including clinical, CQC and Health & Safety requirements
• Ensure compliance with DDHF HR, performance and quality management systems and processes
• Assist in identifying and coordinating the implementation of improvements to quality and performance management systems and processes
• Contribute to the clinical governance process, including leading to adverse incident reporting/investigation as appropriate

AdministrationCommunication

• Communicate effectively with other team members
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understand their medicines regime
• Communicate effectively with patients and carers, Colleagues and PCN stakeholders recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

General Responsibilities

• Ensure strict confidentiality of correspondence, reports, meetings and verbal communications as appropriate
• Adapt to and support any changes that are implemented to improve the service
• At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner
• Demonstrate their commitment by the efficient completion of all tasks allocated to them
• Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations
• Adhere to equal opportunities policy throughout the course of their employment

Communication

• Communicate effectively with other team members
• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and understand their medicines regime
• Communicate effectively with patients and carers, Colleagues and PCN stakeholders recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
• Anticipate barriers to communication and take action to improve communication

Delivering a quality service

• Recognise and work within own competence and professional code of conduct
• Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
• Prioritise, organise and manage own workload in a manner that maintains and promotes quality
• Deliver care according to NSF, NICE guidelines and evidence-based care
• Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
• Participate in the maintenance of quality governance systems and processes across the organisation and its activities
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
• Evaluate patients’ response to health care provision and the effectiveness of care
• Support and participate in shared learning across the organisation
• Actively participate in the organisation significant event procedures. Ensure learning and actions from significant event reviews are implemented and reviewed.

Personal Development

• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model
• Participate in implementing changes within the area of care and responsibility
• Contribute to the development of local guidelines, protocols and standards

Team Working

• Understand own role and scope and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Prioritise own workload and ensure effective time-management strategies are embedded.
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Discuss, highlight and work with the pharmacy team to create opportunities to improve patient care
• Agree plans and outcomes by which to measure success

Managing Information

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
• Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
• Manage information searches using the internet and local library databases
• Understand responsibility of self and others to the practice regarding the Freedom of Information Act
• Collate, analyse and present clinical data and information to the team

Learning and Development

• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (eg courses and conferences)
• Assess own learning needs and undertake learning as appropriate

Equality and Diversity

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
• Enable others to promote equality and diversity in a non-discriminatory culture
• Support people who need assistance in exercising their rights
• Monitor and evaluate adherence to local chaperoning policies
• Act as a role model in the observance of equality and diversity good practice
• Accept the rights of individuals to choose their care providers, participate in care and refuse care

Person specification

Criteria

Essential

Desirable

Qualifications

• Be willing to attend training with a non- clinical SSM health coaching skills programme (minimum 4 days) by a
• Personalised Care Institute (PCI) accredited trainer or organisation

• Coaching/counselling qualification/ experience or other relevant qualification/experience involving reflective listening skills relevant training and experience in non-clinical SSM Health Coaching through a PCI- accredited organisation

Knowledge/

Experience

• Experience of using coaching approaches/frameworks and models or other helping strategies e.g. Motivational Interviewing
• An understanding of the biopsychosocial model of health and the social determinants of health.
• Experience of working in a multidisciplinary team
• Experience of working in health and social care care/community development setting or similar

• Experience of successful partnership working across statutory, voluntary and community sector
• Experience of working in a primary care setting
• Networking experience

Skills

• Understanding how to apply health coaching in group settings
• Understanding how to apply health coaching in group settings and 1-2-1 settings
• Able to work within a biopsychosocial model, using a range of tools and techniques to enable and support people, such as agenda setting, goal setting, problem solving
• Demonstrable skills in supporting behaviour change
• Excellent group and one-to-one facilitation skills including conflict resolution
• Skilled in active and reflective listening, building trust and rapport quickly
• Good people management skills
• Ability to work with minimal supervision and act decisively and ask for help when needed
• Proficient in MS Office and web-based services
• Understanding of the importance and process of helping people with long- term conditions to develop their knowledge, skills and confidence in managing their health and the range of models and tools available, such as the Patient Activation Measurement

(PAM)

• Excellent communication and presentation skills

• A good understanding of the evidence base and development of self- management in the UK
• Experience with SystmOne and EMIS clinical record systems

Qualities

• Kind, reflective and self-aware and recognises what matters to people rather than what’s the matter with them
• Demonstrates their belief that people have untapped resources within them that can only be unleashed by providing a non-judgemental and empowering service
• Starts with what is working well and takes an asset-based approach (able to work from strengths) in all their interactions with people, colleagues and the communities we serve
• Excellent communicator and influencer (able to build rapport with people easily)
• Operates with integrity and openness
• Models the behaviour they want to see in others, is inclusive
• Values diversity and difference
• Understanding of and commitment to equality of opportunity and good working relationships
• Commitment to continuous learning and development.
• Actively develops themselves and supports others to do the same
• Commitment to and focused on quality, promotes high standards in all they do
• Consistently thinks about how their work can help and support clinicians

and frontline staff deliver better outcomes for patients

Other

• Full UK driving Licence
• Highly motivated
• Flexibility
• Enthusiasm
• Team player
• Ability to work across boundaries

Job Type: Full-time

Salary: £26,424.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Free or subsidised travel
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bishop Auckland: reliably commute or plan to relocate before starting work (required)

Education:

• Certificate of Higher Education (preferred)

Experience:

• Training: 1 year (preferred)
• Health and Social Care: 1 year (preferred)

Licence/Certification:

• NMC (preferred)
• Driving Licence (preferred)

Work Location: In person

Application deadline: 12/05/2023
Reference ID: Health & Wellbeing coach - TDALE