Health Records Officer-Library Gateshead, England
Job description
We have a fantastic opportunity within our library team within the Health Records Department.
Key elements of the role include retrieving patient medical records to colleagues from across the Trust, ensuring tracking records using IT systems.
Your role is that of a generic Health Records Library Clerical Officer and although you may be based in the main library with clearly defined duties and responsibilities, training will be provided to ensure you are able to fulfil the duties in all areas of Health Records library work. This will include receiving appropriate training to be able to work in the secondary store area.
This is to ensure the continuity of services provided, as it is occasionally necessary for Health Records Library Officers to be transferred between sections if this is in the interests of the overall services provided to the Trust.
In support of good quality patient/client care, you will provide an efficient and effective service across the whole range of duties, and will work as part of a team to constantly improve the quality of the services we provide.
Based in the North East of England we provide a range of hospital and community health services from our leading facilities including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
As a group we employ around 4,200 staff and currently provide 600 hospital beds across Gateshead. Our primary focus is on providing excellent general health services to our local community complemented by key specialist areas including Gynaecology, maternity, palliative care and old age psychiatry.
Alongside a full range of local hospital services, we provide breast screening services for Gateshead, South Tyneside, Sunderland and parts of Durham – and we are the North Eastern hub for the National Bowel Cancer and AAA Screening Programmes, covering a population of around seven million people.
In line with new legislation, all NHS staff and volunteers directly involved in patient facing roles will need to be fully vaccinated with both their first and second Covid vaccines by 1st April 2022.
- Ensure all patient records are retrieved for clinic appointments.
- Retrieve patient records from secretaries and other Departments when requested by Emergency Care Units.
- Deal with telephone enquiries Out of Hours.
- Provide records to all wards, departments and other hospitals.
- Ensure all requests for records are validated and release is only to authorised personnel.
- Case note collection, record and date the collection roster.
- Adhere to case note tracking procedures.
- Ensure comprehensive search for any identified misfiles – following department misfile procedure.
- Provide statistical information to the Team Leader on a weekly basis relating to your individual workload.
- Keep Library tidy at all times and remove paperclips, debris etc from the tracking area in relation to Health & Safety policies and procedures.
- Provide cover for secondary.
- Any other ad hoc duties as requested by the Library Team Leader/Deputy Manager.
- To provide an efficient and effective service in all areas of work and responsibility.
- Strive to improve the quality and condition of patients health records, and identify areas where improvements could be made.
- To maintain patient confidentiality and security of health records at all times and report any concerns relating to either to the Library Team Leader.
- Contribute to the continued health, safety and welfare of not only yourself, but also that of colleagues and patients, by ensuring that you adhere to the Health & Safety policy/procedures at all times.
- Ensure that you are kept fully appraised of the content and requirements of all Trust and Department policies and procedures that affect your area of work.
- Training and supporting new staff within the department, in the role of a mentor therefore enabling all staff to have skills and knowledge to support the whole function of the Library team.
- Undertake any other duties appropriate to the post as required by the Health Records Manager.
