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Eucalyptus (or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.

We're not your typical start-up, and we don't want typical candidates either. If you're an out-of-the-box thinker, a trendsetter, a risk-taker, and passionate about making a difference in the world, and be a part of building something extraordinary – keep on reading!

We're looking for a know-it-all health guru to deliver exceptional patient care and support for our patients in Germany. We are seeking a bi-lingual German and English speaker to support our patients with the best-in-class diet, nutrition and general health / well-being recommendations to ensure they are on track and getting effective results throughout their metabolic rest program.

The role will work primarily within a London-based team to ensure patients are well supported throughout their journey. You will be a critical point of contact for internal operation teams, our patient experience teams, as well as Eucalyptus partnered doctors. This role requires a high level of empathy, the ability to prioritise simultaneous activities and communications with multiple patients via a 'patient first' approach.
You will be interacting directly with real people, real health issues and medical diagnosis/diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines and for exceptions.

We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. Our ambition is to build the most effective weight management solution for our patients. Experimentation and acting quickly on patient feedback is in our DNA and how we will get there. It is critical for us that you share these philosophies, are adaptable and thrive in a dynamic environment. We don't just talk about customer-centricity, "patient first" is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2023, we have ambitious plans to expand our operations further in Europe with the core objective of levelling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Europe!