Health Care Assistant Children's Out Patient Department Northampton, England
Job description
Work as an effective member of the team, providing high quality care for patients under the supervision of a registered health care professional. Promote good communication that supports the dignity, care and safety of the patients. Assist in maintaining a safe working environment and the provision of compassionate care.
Provide a friendly, courteous and efficient reception service greeting parents and children upon arrival. Understand the work of the outpatient team and take a proactive role in ensuring the smooth running of all clinics
Professional responsibilities
Assist in the provision of nursing care under the supervision of a registered healthcare practitioner in relation to:
Maintain safety of patients, personal clothing and property in accordance with agreed policies related to security and confidentiality.
The collection of specimens and transporting samples to the appropriate laboratories i.e. stool, urine, sputum and wound samples.
Recognising the Equality and Diversity of patients, clients, relatives and multi- disciplinary groups by supporting ant-discriminatory practice & acknowledging patients personal beliefs and identity.
Maintaining a clean and tidy environment, including clinic rooms, store cupboards, sluice, treatment rooms and equipment used for procedures.
Undertaking the cleaning of clinical equipment, according to policy and procedure. Make effective use of the infection control policy.
Take and record vital signs as requested, i.e. temperature, pulse, respiration and blood pressure, oxygen saturation and reporting any abnormalities/concerns to the clinician.
Undertaking the cleaning of examination areas, suction, oxygen, lockers and prepare for next
appointment, obtaining any essential equipment.
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
The service users come from a variety of cultural backgrounds and the Health Care Assistant must be able to communicate effectively, you will be expected to chaperone patients if required.
Provide effective input into the work of the Trust, to support the achievement of our vision and values.
Assist in the provision of nursing care under the supervision of a registered healthcare practitioner
in relation to:
- The collection of specimens and transporting samples to the appropriate laboratories i.e. stool, urine, sputum and wound samples.
- Recognising the Equality and Diversity of patients, clients, relatives and multi- disciplinary groups by supporting ant-discriminatory practice & acknowledging patients personal beliefs and identity.
- Maintaining a clean and tidy environment, including clinic rooms, store cupboards, sluice, treatment rooms and equipment used for procedures.
- Undertaking the cleaning of clinical equipment, according to policy and procedure. Make effective use of the infection control policy.
- Take and record vital signs as requested, i.e. temperature, pulse, respiration and blood pressure, oxygen saturation and reporting any abnormalities/concerns to the clinician.
- Undertaking the cleaning of examination areas, suction, oxygen, lockers and prepare for next appointment, obtaining any essential equipment.
- Report any concerns / incidents relating to patient health, and safety of the environment to a registered nurse/ healthcare practitioner
- Provide clear and concise verbal communication to patients, clients and multi-disciplinary teams
- Provide clear and concise written documentation as per Trust guidance.
- Recognise and maintain confidentiality of information relating to patients/clients and their records
- Ensure clarity in communicating with patients/clients and their relatives as well as other team members and in answering questions within the sphere of one’s own knowledge.
- Contribute to the on-going support of patients/clients and others significant to them, enabling patients/clients to maintain their interests, identity and emotional well-being.
- Welcome patients/clients, their families and other visitors to the department, introduce them to the facilities and services provided.
- Answer the telephone on a clear, friendly, helpful and professional manner. Take any messages accurately and refer to the appropriate discipline as necessary.
- Demonstrate a caring approach to patients/clients, their families and visitors and have good verbal and non-verbal communication skills.
- Support the department in obtaining feedback from service users and contribute to reviewing feedback to inform service development
