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Job description

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Head Waiter in our Palm Court lounge. The dazzling Palm Court is famed as the place where the tradition of afternoon tea was born over 150 years ago. In this role, we are looking for a true hospitality professional, with the flair to deliver service at the highest level.

As a Head Waiter, your main role will be to:

• ensure the smooth running of Palm Court, including Breakfast, Lunch and Afternoon Tea to Conference and Banqueting events taking place in Palm Court
• demonstrate a real understanding of achieving and maintaining quality through effective service management
• lead a team that is genuine in delivering service excellence
• be operational and visible to the team
• assist with the achievement of departmental KPI results
• support the Departmental Trainer in conducting all on-the-job training for all colleagues to ensure all Company standards are adhered to

Do you have? -

• similar experience in a luxury 5* hotel
• passion for and excellent knowledge of food, beverage and service
• the ability to work under pressure
• the ability to lead by example and motivate a strong team
• the ability adapt swiftly and seamlessly to situations that arise
• confidence, professionalism and engaging personality
• good communication skills and very good level of English