Head Receptionist, Boutique Hotel & Venue London, England
Job description
30 Euston Square, The Royal College of General Practitioners
Head Receptionist, Boutique Hotel and Events Venue
Full-time, £13.00 plus Overtime
*** Immediate Start available
by Searcys
Overview
30 Euston Squaer jointly serves as a members facility with a 41 bedrooms boutique hotel, large events venue for around 1000 guests at any one time and mixed work spaces
The Reception team serves as the first point of contact for all bedroom guests, members and events visitors to the Royal College of General Practitioners. We are an award winning conference and event venue that's committed to providing the highest level of customer service in all our actions and pride ourselves in supporting team development.
Main Purpose:
The Head Receptionist will directly assist the Reception & Accomodation manager in all tasks concerning the reception operation and be deputised as the department in the absence on the manager. The Head Receptionist will be responsible for several reception staff development programs, rota's, financial auditing support with managers guidance, PMS system management, bedroom checks, H&S and guest relations.
The Head Receptionist will work on average 5 of 7 days based on shift system of 40 hours per week and will be reporting directly to the Head Receptionist(s). Shifts are split between 7am till 3pm, 3pm till 11pm and adhoc support for night manager cover between 11pm till 7am when required (holiday / sickness).
This is a Duty Manager / Supervisor level reporting directly to the head of Department.
Key Responsibilities:
- Supervising the reception team and assuring all standards are consistently met
- Training of new staff on all relevant duties
- Ensuring the smooth running of the day to day desk operation including handover records are up to date and are being followed up on
- Ensuring waitlist is up to date and guest feedback and complaints are dealt with in a professional and friendly manner advising the Reception Manager of outcome or ask for assistance.
- Providing access details or login credentials for new staff to all relevant systems
- Act as Duty Manager when scheduled on desk shifts
- Respond to emergencies and oversee evacuations as necessary
- Ensure all health and safety regulations are being adhered to
- Set-up and maintain of group master accounts assuring all accommodation charges are correct and communicating these to the events and sales teams for billing
- Provide holiday cover for the Night Manager(s)
- Assist in preparing daily, weekly and monthly revenue reports
- Assist in preparing and creating the monthly bedroom guest feedback report
- Assist in creating and preparing the weekly rota
Skills Required
- Experience with PMS hotel systesm
- Experience in hotel front desk operations and / reservations departments
- Experience as Team Leader, Supervisor or Assistant Manager in front desk operations
- Excellent communication skills to staff and clients
- Takes the initiative
- Supportive / Team player
- Demonstrate high level of organisation.
- To be able to work under pressure and to cope with any unforeseen circumstances i.e. Holiday requirements, sickness, etc.
- To have a positive and co-operative attitude.
Alongside working within some of the most iconic venues within the UK, with the very best teams, we also offer great benefits alongside your career, which include:
- Up to 50% discount across Searcys venues
- Enrolment into the Searcys pension scheme
- 28 days annual leave including bank holidays.
- Access to everyday discounts and communication portal
- Training, development and apprenticeship schemes
- Employee assistance programme
- Enrolment into Searcys Champagne School
- Meals provided on shift when working within one of our venue
Searcys Learning & Development:
Searcys has a full blended learning programme that includes formal qualifications, classroom training, eLearning and on the job training. We are proud of the investment we make in developing our people to raise their standards to be the best they can be.
Everyone who joins Searcys will attend our induction where they learn more about us and be supported throughout their journey with us. We invest in development opportunities and are looking to recruit, train and retain the best people for our own future talent.
About Searcys
Searcys is the longest-running independent catering company in Britain. Our Vision is to be the hospitality partner of choice to British cultural and heritage markets. Design and deliver bespoke food and drink concepts with personality, run the best Champagne bars with a British twist and become a 'London thing to do'.
Job Types: Full-time, Permanent
Salary: £13.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Overtime
- Weekend availability
Experience:
- hotel reception / reservations: 2 years (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
