Head Receptionist

Head Receptionist Manchester, England

Gaucho
Full Time Manchester, England 15.75 GBP HOURLY Today
Job description

Reports to: FOH Managers Department: Reception Location: Gaucho Manchester

Purpose of the Role

Head Receptionist

The Receptionist orchestrates the smooth pace of seating the restaurant and sections in it. Expertise guarantees quality, consistency and correct timings of the guest experience according to the Cycle of Service. Demonstrates personality and warmth towards guests and colleagues and is an ambassador of Gaucho standards and culture. Pro-actively promotes the restaurant through the collection and appropriate use of guest and reservation information. The role of the Head Receptionist is be fully accountable for the Reception department reporting via the Managers to the GM

Key Responsibilities Systems & Structure

  • To work with or develop suitable strategies & reservation that optimise restaurant capacity
  • To regularly review adherence to all agreed systems and correct where necessary
  • Floor plan and section management with recordable history of section allocation
  • Allocate tasks to members of the team adjusting according to service requirements

Financial

  • Collation of guest database through accurate records and database systems
  • Staffing Levels managed including costed rotas, holiday management and productivity
  • management
  • To understand and pro-actively work towards all cover growth targets for the business

Human Resources

  • Health & Safety management inc legally required training/risk assessment adherence and
  • equipment maintenance (internal and external)
  • Attendance and participation in staff briefs to ensure 100% focus on service quality
  • Attend and participate in management meetings regarding Cycle of Service and business
  • growth
  • Communication centre for all management team
  • Staff Training, a schedule of training so that the restaurant can surpass industry
  • competition and guest expectations
  • Recruitment, management and appraisal of the reception team with a constant view
  • to improving staff retention
  • Legal compliance liability including H&S/Training and Food Safety and Hygiene.

Cycle of Service

  • 100% focus on achievement of all cycle of service requirements
  • Collation of ‘regulars’ preferences and communicating as required

INDFOH

Head Receptionist
Gaucho

www.gauchorestaurants.co.uk
London, United Kingdom
Martin Williams
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Restaurants & Cafes
1994
Related Jobs

All Related Listed jobs

warehouse worker
Healthy Living Platform London, England 24856 - GBP HOURLY Today

Thank you for your interest in the post of Food Warehouse Assistant.

HOW TO APPLY Please apply sending all docs to...

Customer Assistant
Vue Cwmbran, Wales Today

As well as delivering exceptional customer service you will help the cinema to meet daily sales targets by recommending films and up-selling our premium seating

Retail Associate - TK Maxx - Woking - 16 hours - (GU21 6GB))
TK Maxx Woking, England 20135 - 21256 GBP ANNUAL Today

We offer great rewards, a range of contracts, a competitive rate of pay, staff discounts and various other incentives.

Pay and Benefits Data Entry Clerk
Ceredigion County Council Aberystwyth, Wales 21189 GBP ANNUAL Today

The role will involve regular communications with employees, therefore we would expect the candidate to be customer focused, comfortable on the phone and able

information security specialist
Coast Guard Academy Washington, DC 145617 - 112015 USD ANNUAL Today

Duties

You will serve as Special Security Officer and a subject matter expert responsible...