Head of Product Delivery - Revenue Management Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. If you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
We have an opportunity for an inspirational and influential leader to join our Revenue Management Leadership Team. If you understand how technology can be used in the airline ecosystem and you've got the vision and inspiration to drive positive improvements then we'd like to hear from you.
In this role, you'll develop and lead initiatives to transform how we deliver commercial products, price and inventory to our customers through multi-channel solutions and maintain their integrity through the selling and servicing experience. The post is pivotal in building and inspiring change that exploits emerging industry trends. To be successful, you'll be confident and capable in developing the case for, and leading a team through, business change.
About the role
- Drives strong cross-directorate collaboration to ensure commercial product integrity is maintained across all channels
- Supports cross-commercial selling and servicing to deliver seamless and automated experiences for colleagues and customers
- Influences the development of BA’s new Offer and Order Management (OOM) Platform and leads the associated business change
- Continually reviews strategic developments with our oneworld and joint business partners and identifies collaboration opportunities.
- Negotiates and monitors performance of our commercial agreements with other airlines and transport providers
- Influences Operations and Network Planning teams in cancellation decisions to minimise revenue loss and to provide best in class solutions for disrupted customers
- Actively seeks to reduce revenue loss caused by abuse or sub-optimal inventory use, providing consultancy on associated financial or legal consequences
- Provides cross-team business management to support the Head of Revenue Management in coordinating and delivering people and business change
About you
- Excellent communication and influencing skills up to Director Level
- Strong leadership and collaborative skills with the ability to objectively listen to other’s ideas, insight and consider alternatives, readily accept and encourage challenge
- Ability to think strategically
- Proven track record of planning and achieving change including prioritisation and delivery of business programmes
- Exposure to technology usage in the Airline ecosystem
- Education to degree level and/or equivalent experience
- Experience of working with IT providers (desirable)
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator and brave and bold thinker, you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
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