Head of People & Training London, England
Job description
Your Mission
Together, we transform digital. Now, we’re looking for you – our new Head of People and Training! You will be responsible for developing and implementing organisational training and development programs, as well as managing the recruitment, onboarding and employee engagement for the company. This role is critical to the success of Cyber-Duck, as it helps to ensure we have the right people in the right roles, with the right skills and abilities to take the business forward.
About Cyber-Duck
Cyber-Duck is a leading digital transformation agency that works with global brands such as the Bank of England, Bosch and College of Policing. Since 2005, we've evolved complex websites, applications and digital strategies so they deliver meaningful impact for organisations and their users. Our strategic ISO accredited UX & Service Design methodology produces inclusive strategies that can align stakeholders with users. We then implement accessible Drupal, Laravel web systems and applications that are scalable, robust, accessible, secure and optimised for SEO.
Your Manager
You will report to the Operations Director.
Where is it based?
We are hybrid. You will be based in our Hertfordshire HQ and visit our London office as and when required. You will be required to meet the team and management on a regular basis.
Key responsibilities
- HR Strategy – Help to review the HR strategy, improve it and implement it. Foster a positive and inclusive organisational culture.
- Recruitment – We doubled in size over the last two years. On average we recruit 10-20 people per year so a key part of your role will be around recruitment using creative channels. As our people are ‘everything’ we are looking to recruit top notch talent.
- Recruitment Strategy - Develop and implement a dynamic strategy and identify strategic roles as we grow. Improve the recruitment process through ATS tools. Innovative and creative recruitment campaigns and making our website more appealing.
- Training and Development - Develop and implement comprehensive training and development policy, process and plans, with a focus on improving individual and team performance.
- Competencies – Contribute to The Cyber-Duck Way (TCW) and E2E Lifecycle by us to identify and fine-tune the competencies needed for different roles through effective talent and skill gap analysis.
- People Platforms and Tools – Maintaining our HR Hibob platform to include overarching thematic goals, department goals and individual’s KPIs for each staff. Running appraisals and 360 peer reviews. Maintaining workflows (interlinked with IT and Ops) around the induction, probation process, mentorship and various checkpoints.
- ATS – Maintaining the TeamTailor platform, improving the workflows and building up a database of candidates. A key part of this will include improving the recruitment process, score cards and how this is all setup.
- Performance Management Programme (PMP) – Supporting the directors with the Progression App to ensure the business benefits from best-in-class competencies and training programmes as well as CPD. You will also help to identify training improvements and support directors with monitoring training.
- Staff Retention - Through research, analysis and working with our Executive Board and Operations Director and other external resources as required, you will help us to improve staff retention and develop staff retention strategy and programmes.
- Policies and Procedures – Working with our Operations Director around our policies to ensure they are up to date and communicated effectively.
- Reporting – There is an opportunity to massively improve and automate HR reporting so we utilise data reports to self-improve, identify trends, issues and opportunities.
- Hybrid Working Model – We have multiple key staff working internationally. You will help us to devise tactics and workflows around developing a ‘hybrid’ culture balancing WFH with F2F interaction.
Experience and skills
We’re looking for applicants with skills and experience in the following areas:
- Minimum requirement of CIPD qualifications. Bachelor’s degree in Human Resources, Business Administration or related field, or an MBA is a bonus.
- Experience working with creative and technical team, preferably in a digital agency environment is a bonus.
- Solid understanding of the digital economy, with hands-on experience recruiting and retaining staff.
- Proven experience undertaking admin work and the ability to write policies and deal with legalities such as changes to the law.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills to maintain good relationships with both the team and leadership team, and the ability to solve problems or resolve conflicts calmly and professionally should they arise and motivate others.
- Knowledge of best practices and current trends in people and training as well as employment laws and regulations.
- Ability to work independently and collaboratively in a fast-paced environment.
- High level of organisational skills, attention to detail and accuracy.
- Proficiency in Microsoft Office suite and HR-related software.
- Proven experience working in an entrepreneurial and an organically growing business.
Who you’ll be working with
You will work with our global team across UK, EU and the rest of the world. You will be working closely with the Operations Director and supporting the CFO, CEO and directors.
What are the benefits?
If you are based in the UK, these are some of the benefits you can expect to enjoy:
- 28 days annual leave as standard (including bank holidays), along with 1 extra day for every year of service and additional time off over the Christmas break
- Pension contributions
- Private health insurance package
- Life insurance
- EMI share option scheme
