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This is a 12 month attachment/Fixed Term Contract to the role of Head of People Operations and is accountable for leading our HR Service Centre team to deliver exceptional service to the organisation. This role provides HR expertise across a broad range of specialisms to underpin service delivery lines, whilst putting employee experience at the heart. The position is pivotal in ensuring HR delivers efficiently and effectively and is accessible to all.

As Head of People Operations, you will lead our HR operational teams who provide front line and specialist advice and guidance to line managers in addition to administering and maintaining staff electronic records. You will ensure our processes and technologies are fit for purpose whilst proactively leading and continually improving the service delivery across the BBC, with the aim of delighting colleagues with the services offered. The successful applicant will play a lead role in the success of the HR Operating Model ensuring integration across HR to deliver a high quality, valued HR service that helps to develop management capability and the desired organisational culture in line with our strategy.

By leading the team performance, you will ensure our people are developed, motivated and available to deliver all services that in turn add value to the BBC. You will deliver consistently to an agreed service level agreements/Key Performance Indicators and look to continually improve HR processes, controls and procedures ensuring robust compliance and governance mechanisms are in place.

The role will work closely with Technology Group to continuously improve our HR systems development.

Other duties will include keeping up to date with external trends and best practice, sharing knowledge and best practice with colleagues as well as driving innovation to ensure the continuous improvement and development of fit for purpose tools for both the business and HR to use.

• Senior/Manager level experience of leading HR Service teams in a large, complex organisations
• Experience of HR Service delivery, proven operational experience in resource and capacity planning and working to SLA's/ KPI's
• Knowledge or experience of working with HR technology products, specifically SAP HR including SuccessFactors
• Understanding of current best practice and its practical application to the employee lifecycle
• Track record of developing, adapting and executing departmental plans in line with strategic plans that enhance business performance
• Proven experience in managing stakeholder relationships at a senior level
• Proven experience of managing budgets successfully
• Demonstrates resilience in a complex, challenging environment
• Able to build strong, trusted relationships across the function, the wider BBC and externally
• Exceptional communicator; an ability to influence and persuade at Executive Level
• Confident using data and insight to create leading edge, innovative tools/solutions
• CIPD qualified or equivalent experience at Manager Level

We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

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Band: F
Contract type: Fixed Term Contract (FTC)
Location: Birmingham

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.