Head of Operations Planning Governance & Change Heathrow, England
Job description
This is a key time to be joining British Airways as we Build a Better BA. We take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are.
Head of Operations Planning Governance & Change
We are seeking an experienced Head of Operations Planning Governance & Change to join our Operations Planning department. The successful candidate will be responsible for the continual improvement of the Heathrow Resource Planning Directorate, and accountable for change control, governance, and network interface. You will lead the people agenda and provide complete oversight of the Industrial Relations landscape, reporting directly to the Director of Ops Planning.
The role holds responsibility for the change management budget, contributing to the business plan and leading a team of c.20 managers and executives.
About the role
Key accountabilities, include;
- Contributing to the company-wide IT strategy,
- Coordinating the development, deployment, security, and stability of endorsed resource systems
- Influencing and defining ways of working, accountabilities, and business planning alignment.
- Setting the strategic direction by creating, deploying, and managing the directorate governance structure, including risk management and change advisory,
- Key interface in end-to-end planning strategy and achieving performance targets
- Responsibility for the quality of service and performance reporting,
- Ownership of people strategy, supplier strategy, and achieving influential and trusted business partnering with senior stakeholders
Finally, the role strives for schedule stability, delivering both commercial and resource efficiencies through a continual cross-departmental feedback loop.
Qualifications / Experience
We are looking for :
- Deep understanding and experience of resource supply and demand process, including customer impact and drivers for performance.
- Experience in managing and delivering transformation programs and designing and continuously improving governance models.
- Experience in Resource MI reporting, data interpretation, and tailored delivery.
- Knowledge of IT operations, Agile Product Delivery, and strong business planning skills, including financial planning and forecasting.
- Exceptional communication and networking skills, with the ability to engage, lead, influence, and develop technical staff, field experts, and operational senior leaders.
- Outstanding skills in change/stakeholder management, including experience handling sensitive and confidential commercial information, and the ability to own a people/IR strategy, report, influence, and lead peers towards a transparent and single version of the truth.
- The ideal candidate must be able to hold an airside pass and have an understanding of working in a 24/7 operational environment.
Our Corporate and Support roles come with big potential to make your mark on our business. The airline industry changes so fast that we’re constantly evolving and finding new ways to impress customers and get ahead of our competitors. If you’re an innovator, brave and bold , you will be in your element at British Airways.
Your impact on British Airways will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.
Not only will you have the chance to further your career development within BA, you’ll have access to our competitive reward and benefits package. This includes core company paid benefits such as a Defined Contribution pension scheme, generous Life Assurance cover and a whole host of options to support your physical, mental and financial wellbeing. You can also sign up for a range of voluntary benefits such as Private Medical cover, Dental and Critical Illness cover, Technology Scheme, Cycle to Work and Electric Car Scheme. And of course, you’ll be able to enjoy the benefit of staff travel as soon as you join us
We are an equal opportunities employer and value diversity at British Airways. We do not discriminate on the basis of race, religion, age, marital status, veteran status or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities
