Head of Operations Chichester, England
Job description
Vitacress Herbs
Department
Operations
Job title
Head of Operations
Reporting to
Managing Director
Based at
Runcton
Direct reports
Production Managers x 2; Pot Packing & Logistics Manager; CI & Training Manager;
Job purpose
Responsible for the Cut Packing, Pot Packing and Logistics Departments, the role will be to manage the teams in delivering the best possible quality, on time and in full whilst keeping the cost of production to a minimum and achieving budgeted wastage targets. Excellent leadership is therefore a vital part of this role, directing the teams to pro-actively work towards the delivery of customer service, budget targets, and profit improvement plans whilst promoting the Company’s vision and values.
The Head of Operations will report to the Managing Director and through effective leadership will drive Operational Excellence agenda while never compromising on personal or food safety. The role is about managing and developing the teams and continually optimising the Operations function and maintaining effective stakeholder relationships across the supply chain.
Key responsibilities and accountabilities
Employees have a duty to take care of their own health and safety and that of others who may be affected by employees’ actions at work.
Employees must co-operate with employers and co-workers to help everyone meet their legal requirements.
- Ensure the safety of all employees through safe working practices, operating procedures and training
- Keep Food Safety at the centre of all activities;
- Set and implement the Operational Excellence agenda using a data led approach to continually improve our quality; cost efficiency and customer service
- Manage the production facility, focussing on effective labour utilisation and waste reduction;
- Managing the operations team in the process of customer orders, factory scheduling and production of master data for the operation;
- Manage the inbound and outbound logistics operation in the most cost effective way including the negotiation of 3PL contracts
- Achieve and maintain market leading Customer Service levels; and
- Drive automation and cutting edge factory operations and integration of IT systems aiming for factory 4.0
- Assume a leadership role with external visitors to the site including customers, auditors and other stakeholders to show case the strengths of Vitacress
Essential Duties:
- Drive a continuous improvement culture throughout the team;
- Create a positive can do attitude that delivers results aligned with Vision and Values;
- Develop a high performing team capable of achieving world class results;
- Ability to thrive in a pressured environment, with limited direction and broad responsibilities;
- Identifies root cause(s) of OTIF gaps and introduce effective measures to improve;
- Promotes quality to the team as a key performance measures and ensure quality standards are at best maintained and improved where scope exists;
- Conducts regular appraisals/performance reviews for direct reports and ensure this process is effectively cascaded through the entire Operations team;
- Takes responsibility for adherence to departmental budgets continually striving to reduce costs where opportunities exists; and
- Identifies opportunities for improvement and to develop and implement actions plans.
- Key member of Herbs Senior Leadership Team
Working conditions
- FMCG working environment
- Office, factory environments
- Travel to customer sites, other Vitacress sites in UK and Europe as needed.
Values and behaviour
One Team One Goal
Strive towards the common goal Share knowledge
Support each other
Be inclusive of others collaborate/partner
Pioneering
Challenge the norm
Be a leader not a follower Be a calculated risk taker
Inspire others by going outside of your comfort zone Be at the cutting edge of everything
Be trusted
Be empowered in your role
Take responsibility and accountability Be open and transparent
Have integrity in all you decide and do Trust our people to deliver
We care
Think for the long term and secure the future Be consumer customer and shareholder focused
Nurture potential, develop our people and have pride in what you do Treat others how you expect to be treated
Listen and say “thank you"
Experience, skills and competencies
- Leadership;
- Business planning and standard setting;
- Problem solving and decision making;
- Continuous improvement mindset;
- Customer orientation;
- Effective team building and retention;
- Commercially astute; and
- Excellent communication skills.
Qualifications
- Degree or equivalent
- Significant experience of working in Production, Operations or Supply Chain
- Food, Pharmaceuticals FMCG experience
Personal attributes
- Openness to new ideas;
- Respect for people;
- Personal integrity;
- Team focus; and
- Organised and disciplined.
Job Type: Full-time
Benefits:
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Chichester, PO20 1LJ: reliably commute or plan to relocate before starting work (required)
Work Location: One location
