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Job description

PS Recruitment are currently supporting our client to identify a new Head of Operations to join their Senior Leadership Team at their Head Office in Heaton Moor, Stockport.

The Head of Operations will be required to provide strong leadership, contribute to strategic planning, governance and lead on quality improvement and financial and performance management of operational services.

Key Duties for this role include;

· To develop & maintain key relationships with external partners both locally and regionally to sustain the offer and consider business growth opportunities.

· To be accountable for overseeing the implementation of the service development plan by each Service manager.

· To ensure regulatory and professional standards are adhered to and ensure ratings reflect as a minimum a Good CQC rating or equivalent

· To work closely with the Senior Leadership Team (SLT) and HR Department to remain a competitive, cost effective and attractive provider/employer within social care

· To be the nominated person for CQC and oversee compliance with the registered manager/s.

· Contribute to the development of the strategic business plan, in response to the vision, values and ethos and taking into account external factors affecting the work of the sector, in conjunction with key stakeholders.

· Have accountability for complete oversight of operational budgets.

· Oversee Service Managers to ensure they are managing budgets within the agreed financial and service delivery targets, whilst considering efficiencies where appropriate.

· Contribute and lead on the implementation of the policies and procedures of the organisation ensuring they are reflective of professional and regulatory standards and meet operational requirements.

· Direct and oversee Service Managers to produce and work to annual service development plans that reflect the overall direction of business plan objectives.

· To deputise for the Deputy Chief Executive Officer during their absence

· Be accountable for ensuring all responsibilities are undertaken in an effective and appropriate manner, which meet the requirements of and are in accordance with the Code of Conduct for Employees and Staff Handbook.

· Undertake training to evolve, maintain and develop individual performance, professional development and practice in line with policies and procedures and compliance with CQC regulations and local authority requirements and expectations.

· Undertake Tier 2 On Call duties on a rotational basis with the Operational Management Team

· To keep up to date with relevant changes in legislation.

· Ensure that all health and safety responsibilities are fulfilled to protect the health and safety of self, employees, service users and visitors and comply with best practice.

· Work flexibly across the organisation to meet service demand and needs which may include evenings, weekends and bank holidays

· Undertake all mandatory training relevant to the role

· Be willing to travel to all services as required.

· Assist with any other ad hoc duties required as and when the business may require them.

The below are essential requirements in order to be considered for this role;

• An experienced senior manager from the social care sector with a background of overseeing operational managers and service provisions
• To hold a Level 5 Leadership and Management qualification in Health & Social care or suitably equivalent degree qualification
• To be willing to register as the Nominated Individual for Charity regulated provisions
• A minimum of 3 years’ senior manager experience of provider services in social care.
• Experience of managing both operational and Registered Managers in social care settings
• Experience of working within a senior management structure within social care
• An understanding of CQC and the ability and experience to ensure service provisions meet the compliance standards to achieve at the very least a ‘Good’ rating
• Experience of managing change and service redesign to ensure a reliable, consistent and affordable offer
• Experience of safeguarding processes and current practice relevant to the field of disabilities
• Experience and understanding of budgets and financial management
• Experience of managing disciplinary or performance management related matters.
• Excellent communication skills – verbal (chairing/presentations), written (proposals/report writing) and listening skills (receiving and interpreting information)

If you feel that you can meet the requirements on the role, please submit your CV! A member of our team will then call you to discuss the role in more detail.

Job Types: Full-time, Permanent

Salary: £41,059.20 per year

Benefits:

• Company pension

Schedule:

• Holidays
• Monday to Friday
• Overtime

Work Location: One location