Head of OKYC Operations London, England
Lloyds Banking Group
Full Time
London, England
128112 - 150720 GBP ANNUAL Today
Job description
End Date
Thursday 17 August 2023
Salary Range
£128,112 - £150,720Agile Working Options
Job Description Summary
At Lloyds Banking Group, we're passionate about our clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to families, businesses and communities.
Job Description
Job title: Head of OKYC Operations
LOCATION(S): London, Birmingham, Bristol, Edinburgh
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days) in an office site
About this opportunity
This is an exciting and rare opportunity for an experienced leader to shape and run the Ongoing Know Your Customer (OKYC) function within Client Service Delivery (CSD), playing an instrumental role in building and delivering a first class sustainable OKYC model for all B&CB and C&IB clients.
The CSD team sits within the B&CB and C&IB operational hub in Delivery, with responsibility for the Onboarding, Ongoing Know Your Customer (OKYC) and Complaints for B&CB and C&IB clients. This role involves leading ambitious teams, playing a key role in the delivery of a client facing operation, in a business subject to Anti-Money Laundering regulations, and internal policy requirements.
This role is suitable for an inspirational and empowering leader with experience in running large client facing operations. You'll need to be a KYC Subject Matter Expert, with strong experience leading teams running KYC processes, and hold an in-depth knowledge of Economic Crime Prevention policies and KYC standards.
About us
We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
Key Accountabilities:
- Ownership of the OKYC journey for all BCB and CIB clients
- Crafting and implementing a fully compliant and sustainable OKYC model for all B&CB and C&IB clients
- Designing and delivering an effective operational design for the OKYC operation which drives efficiency and excellent client outcomes
- Effective leadership of a large scale client facing operation, across multiple sites
- Driving continuous improvement across colleague and client journeys, utilising data solutions to minimise customer outreach
- Supporting key programmes of change, implementing improvements to processes and procedures, whilst maintaining compliance with regulation and policy
- Management and minimisation of inherent operational risk across OKYC operation
- Representing CSD at key committees and forums including LBCM Risk Committee, Delivery Risk Committee and other key forums
- Leading and owning the BCB and CIB OKYC partner relationships (including LBCM and its subsidiaries)
- Deputising for the Client Service Delivery Director, with oversight of key activities across the broader CSD landscape in New to Bank (NTB) KYC and Complaints
What you'll need
- Excellent KYC Subject Matter Expertise – experience leading operations teams that run AML processes
- Knowledge and experience in the prevention of Financial Crime
- Significant experience of running large, multi-disciplinary functions, with an strong awareness of drivers, issues and constraints of a KYC business
- Deep understanding and experience in driving strong operational performance, mitigating risk and leading end to end customer journeys
- Awareness and understanding of the wider business, economic and market environment in which LBG operates
- In depth knowledge of Group policy, procedures and guidelines, quality standards and all global regulatory and statutory requirements
- In depth experience of Lean and Six Sigma workflow management tools
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
