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About Fastmarkets

Fastmarkets is an independent commodity pricing and information organisation with over 500 staff. We are fuelled by values that bring us all together and are united by a collective passion to make a difference. We are supported by a working model that is based on a flexible approach that allows each of us to balance home and office working while encouraging effective collaboration and accountability.

Fastmarkets is the most trusted Price Reporting Agency (PRA) in the metals, mining, agriculture, forest products, and energy transition markets. Our price data, forecasts, and market analyses give our customers strategic advantage in complex, volatile, often opaque markets. Our events provide forums for market participants to come together, trade, and talk through the critical issues of our times.

We are making a difference. Fastmarkets works to create transparent commodity markets through our reliable and trusted price data and market intelligence. The markets we serve are central to how economies work and are essential for our lives. By doing this, Fastmarkets helps our customers build a more sustainable world. We are built on a 130-year foundation while bringing a digital platform to market, combining the currency of trust with the power of digital.

Most importantly, we are fuelled by our teams that, across the globe, making the amazing possible. With a deep sense of purpose and belonging, we are building an extraordinary future – together. If you would like to help build the future, we hope you will join us on our journey.

Fastmarkets was founded in 1913 (as Metal Bulletin) and is a privately held UK-registered company. It is owned by global private equity firm Astorg, a specialist investor in healthcare, software, technology, business services and technology-based industrial companies.

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  Leading the service delivery function (Service desk, System Management & Infrastructure)
• Develop and maintain a robust service delivery framework using industry best practice
• Manage key supplier relationships including outsourced suppliers
• Continually Improve the functions’ overall ability to deliver IT services to end users
• Deliver continuous improvement and service objectives within KPIs
• Lead on risk and control management within IT in partnership with the Head of InfoSec
• Management of MSP contract including periodical service review meetings.
• Response to day-to-day reactive maintenance issues with customer-focused, helpful approach.
• Management of set-up of new starters, including equipment additions, and leaver terminations.
• Partner with all departments, providing advice and identifying operational technology needs
• Develop and maintain IT policies and procedures, providing workshops, training and/or guidance to users as required
• Due diligence IT input to new acquisitions and developments.
• Overseeing maintenance strategies, maximising operational IT investment
• Drafting Operating & Capital Budgets for the IT Service Delivery Function
• Contributing to the strategic plan for the development of IT systems
• Accountable for:
• IT service desk
• System management (maintenance, support, small change, system administration, supplier management and business relationship management)
• IT asset, operations, and infrastructure management
• Application of Information security management standards to in-scope systems
• Define and embed industry good practice across the function using the ITIL framework
• Develop and maintain effective working relationships with the FM SLT
• Tracking, prioritising, and resolving issues and risks throughout the function
• Managing Third Party deliverables and relationships in line with contractual obligations
• Delivering to SLAs and KPIs defined and agreed with business customers
• Provide early warning to the Business Stakeholder executives regarding degraded or missed service levels
• Measure, monitor, and manage Fastmarkets satisfaction with the Service Provider and overall IT service owning and delivering remediation planning as required
• Design and administer customer surveys and other feedback processes
• Conduct service level reviews with leadership, plan & remediate accordingly
• Participate in testing of Disaster Recovery plans as necessary and monitor results of business continuity testing
• Consult on the definition and execution of the Service Provider’s Disaster Recovery Plan to ensure business continuity, align with Business Continuity plans.
• Provide direction and leadership in developing the Fastmarkets business processes that ensure contractual compliance

KEY INTERFACES

• Chief Operating Officer
• Head of Information Security
• Chief Technology Officer
• Cross functional senior business leadership

About you

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully. You must be open-minded, curious, resilient, and solutions-oriented, and committed to promoting equality.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

• Significant experience as an IT Manager or IT Service Delivery Director
• Ability to engage in open, honest conversations with members of the Senior Management Team, peers and junior colleagues when discussing project performance, risks and issues
• Ability to “de-tech” conversations with business stakeholders
• Must be able to work autonomously and as a leader to motivate and drive outcomes
• Good Microsoft office 365 experience including advanced analytic & presentation skills
• Computer science degree or equivalent qualification such as Prince 2, APMP, PMI, MSP
• Strong technical management and leadership background in a similar sized organisation
• Experience of managing IT operations within an ITIL framework
• Experience of working in a complex corporate culture or rapidly growing business
• Experience of running senior stakeholder meetings e.g., steering groups as well as workshops to facilitate an agreed decision/ outcome
• Broad business knowledge including commercial, financial, and technical awareness
• Be able to balance task orientation with people orientation i.e., focus on delivery of the plan, but not to the exclusion of all else, be able to influence both staff and team members
• Be commercially astute; have extensive experience of commercial negotiations with suppliers that you can draft/input into first versions of a services or outcome contract

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  METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
  
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
  
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  
• CUSTOMER CENTRIC. We are customer-centric in all that we do
  
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day. It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.