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Role: Head of Internal IT

Reporting to: Operations Director

Department: Operations

Location: Leatherhead/ London Offices/ Flexible

Job Type: Permanent and Full-Time

Salary: Negotiable, depending on experience

COMPANY OVERVIEW:

Our mission is to “inspire intelligent change by delivering next-generation IT infrastructure that transform the way that businesses work.” We are an award-winning solutions integrator and managed service provider, working with clients in over 70 countries across five continents.

We design, build, deploy, and manage solutions that enable our customers to solve business challenges and enable their digital transformation strategy leveraging the best around Microsoft and Cisco technologies. Our customers have access to our team of solution specialists, technical architects, dedicated client success team and 24/7 UK support, and managed service team.

We are a leading Microsoft and Cisco Partner with multiple Advanced Specialisations which span Azure, Modern Work, Security and Contact Centre, have our own and are a Cisco Powered Managed Service Provider.

Our success is based on truly understanding our customers’ needs, both internal and external. We empower every person within Cisilion to deliver beyond expectations at every customer and partner engagement with us.

THE ROLE:

With nearly 200 employees, we operate from two main locations in the UK, London and Leatherhead and adopt a hybrid work policy with the majority of users working from office and remote locations. Our leatherhead office is also home to our twenty-four-by-seven service desk which provides support to our maintenance, support and managed service customers.

As we continue to grow and invest in new technology solutions to further enable our growth, we require a Head of IT to take responsibility of our IT environment and management of our internal IT team.

In this role you will be responsible for the development, management, and support of our systems, and lead the team who support our colleagues in their day-to-day IT needs. You will be responsible for ensuring appropriate levels of security, governance, compliance and business continuity.

You will have experience of managing a hybrid IT environment, with expertise around Cisco Meraki infrastructure, Microsoft 365, Teams and Azure. As the internal IT lead, you will managing a small team of IT support engineers and administrators and will be a good patient communicator, able to talk to colleagues of all levels and ability.

You will be able to work under pressure, be flexible and have proven ability to manage multiple internal projects at once.

KEY RESPONSIBILITIES:

The role requires you to look after all aspects of our IT systems and policies which will include, but will not be limited to:

• Development and delivery of our IT strategy, including but not limited to platforms, security, and compliance, in line with our IT governance policy.
• Develop and implement IT policies and best practices to ensure security, efficiency, and business continuity.
• Management of IT staff, including hiring, development, evaluation, and guidance.
• Manage and monitor the performance of our IT systems to determine cost and productivity levels, and to make recommendations for improving the IT provision.
• Responsible for Internal on site and remote support project delivery activities for managed desktop, server, virtualisation, storage, backup, voice, and network solutions
• Ownership and development of our leaver, joiner process
• Management of guest access policies and experience.
• Collaborate with other departments to identify and meet their technology needs.
• Responding to alerts and actions from our SIEM and monitoring platforms and responding, logging tickets, triaging, and escalating as necessary.
• Management of IT budget and understanding of spend across the environment.
• Assist in user education programme development where required for new systems or changes in configuration in conjunction with Training dept.
• Will be familiar with the systems and policies to deal with client requests on IT policy

KEY SKILLS:

As Head of IT for a technology business, you should have a passion for technology and for the role. The skills required for the role will evolve with the pace of digital change, but we expect candidates to have, at a minimum.

Required Technical Skills:

• At least five years in a similar role
• At least three years’ experience in the management and administration of Cisco networking
• at least three years’ experience in Active Directory and Windows user identity management
• At least three years’ experience in Exchange Server and Exchange Online
• Experience with Azure, Azure Active Directory and Azure AD Connect
• Experience with Windows endpoint management including Intune, autopilot and Defender.
• Previous experience as a Microsoft partner and a good understanding of Microsoft partner licensing
• A very good knowledge of modern unified communications including Microsoft Teams and Webex
• A strong working knowledge of compliance, security, governance and cost management around both Microsoft and Cisco
• General understanding in Insider Risk and GDPR

People and Management Skills

• Previous experience of managing and developing a team
• Passion to provide outstanding customer experience and support, able to show empathy, compassion, and diplomacy
• Ability to take ownership and responsibility of tasks and projects
• Ability to produce regular meaningful reports against agreed KPI’s
• Problem analysis skills
• Good time management and prioritisation skills
• Outstanding people management skills

WHY WORK FOR US:

As well as a great working culture, opportunity to learn and develop and be part of the next stage of our growth, we offer an exciting benefits package which includes:

• Paid annual holidays of 25 days per annum (increasing with service).
• Additional one-off 5-day holiday gift on five full years of service.
• 1 day of holiday on your birthday.
• 2 days additional leave for voluntary work.
• Option to purchase 2 days leave from the Company.
• Hybrid working environment with Surface Pro or Laptop for work.
• Life Assurance at three times your annual salary with AIG.
• Auto enrolment pension scheme with salary sacrifice with Standard Life – current rate of employer contribution of 3% with an employee contribution of 5%.
• Private Medical Insurance with Vitality Health offering additional benefits such as free coffee, discounted Jennis membership, free Amazon Prime membership, free cinema tickets and discounted membership at Nuffield Health and Virgin Active.
• Healthcare cash plan with Medicash, which provides reimbursements for dental appointments, optical appointments, contact lenses, massage therapies, chiropody, sports massage, physiotherapy, chiropractor sessions and more.
• Option to add family members to the Private Medical Insurance and Cash Plan Scheme. This is covered by the Company on 5 years' service.
• Annual health and wellbeing checks.

COMPANY BENEFITS

Our benefits package is exciting and growing, we are always looking for inventive new ways to cater to each individual of #TeamCisilion. Our package comes with benefits including: