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We have a unique opportunity for an accomplished Retail Manager to continue in the pursuit of excellence in customer service.

With a keen eye for current trends combined with a lasting appreciation for classic rural style, we have put together an extensive collection of country attire that embodies fine country living at its best, from traditional tweeds to fine cashmere, practical gilets to extravagant eveningwear. Working with luxury brands and products, our aim is to deliver the best merchandise, textiles and service that Scotland has to offer.

Duties will include leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team. You will understand the importance of managing stock levels on the floor, and build excellent relationships with the warehouse and buying teams.

Key responsibilities

• Motivating, training and coaching the team to engage and develop them.
• Operating the Department through day-to-day management and task delegation to the team.
• Understanding department revenue targets and consistently striving to achieve them.
• Liaising with Warehouse and Buyers in managing stock movements.
• Delivering excellence in customer service including all customer queries, complaints and returns in a professional and efficient manner.
• Maintaining our visually inspiring in-store and window displays to reflect the company brand and reputation.
• To undertake tasks from various stakeholders in an effective and timely manner.
• To passionately promote and drive Brand Image through extensive product knowledge.
• Creating a positive working environment for the team and our customers.
• To manage the shop floor at all times in order to identify/resolve urgent issues and communicate appropriate information to the General Manager.

Rewards:

• Competitive salary.
• Generous holiday allowance.
• Career progression and learning and development opportunities.
• Work life balance.
• Being a part of a company whose values will give you a standard to aspire to and underpin who we are as a company and a community.

Please apply by email to [email protected] or in writing to The House of Bruar, By Blair Atholl, Perthshire, PH18 5TW, enclosing a copy of your CV and covering letter.