Latest Opportunities

We are passionate about building thriving communities where people are proud to live and can be their best. It’s an exciting time to be joining us as we continue our journey as an independent landlord.

If you are the kind of person who is hard working and passionate about making a difference to our customers then we would love to hear from you.

Benefits & Rewards of working at Cobalt

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Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job title: Head of Customer Experience

Salary: £64,882.98 per annum

Location: L11 2SF

We have an opportunity for a talented head of customer experience to join the team and provide operational oversight, leadership, and great customer service.

Here at Cobalt are focused, motivated, and ambitious, and we are starting a revised Corporate Plan. Our development strategy is to build 1,000 new houses over the next few years. We are committed to providing excellent customer service to our customers and supporting thriving communities across our core neighbourhoods of Croxteth, Fazakerley, and Norris Green.

The Head of Customer Experience is accountable for making sure Cobalt provides effective and efficient customer services, tenant engagement, empowerment, and involvement, and for making sure that customer feedback informs service delivery and leads to positive change. To oversee delivery of Cobalt’s Corporate Plan and compliance with the Regulator’s Consumer Protection Rules, they will collaborate closely with other Heads of Service.

In return Cobalt offer 28 days holiday, as well as the option to join the company pension scheme occupational sick pay, enhanced maternity/paternity leave, additional leave for Christmas shutdown period, gym allowance (up to £20 per month), cycle to work scheme, childcare allowance, and training/development opportunities. For more details on Cobalt’s benefits, please see our website: https://cobalthousing.org.uk/working-with-us/rewards-and-benefits/

Cobalt’s standard working week is 35 hours Monday to Friday. Candidates are likely to live within commutable distance of Liverpool. We do have an agile working culture, although we anticipate that that our managers will want to be present with their teams each week. For this role, being visible is key to gaining trust and establishing those important relationships right across the organisation.

Cobalt Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

TO VIEW THE FULL RECRUITMENT PACK INCLUDING JOB DESCRIPTION AND PERSON SPECIFICATION CLICK HERE

The closing date for this role is 22nd September 2023. We reserve the right to close this vacancy early if we receive a sufficient number and quality of applications.

To apply for this role, please email a copy of your up to date CV, alongside a covering letter stating where you saw the role advertised to [email protected]