Head of Client Services - Commercial Real Estate Ashby de la Zouch, England
Job description
Office location: Flexible
About the role
As the Head of Client Services – Commercial Real Estate (CRE) within Optimised, you are responsible for leading and executing the sector strategy to accelerate growth and profitability through the delivery of full-service engagements within a balanced client portfolio.
This includes managing a portfolio of existing client accounts and developing long-term, trusting relationships whilst maximising profitability and growing our sales pipeline and business.
What you’ll actually do
· Lead multi-service delivery teams to execute the sector strategy, maintaining knowledge of all services across the Optimised business.
· Responsibility for the Sector P&L including budgeting and driving engagement and overall sector gross margin.
· Responsibility for defining and maintain sector specific KPI’s (e.g. portfolio energy intensity, savings delivered, sqm under management).
· Define Sector resource forecasts and capability requirements to ensure that the required resource to execute sector strategy is in place.
· Oversee the client experience / satisfaction across the sector, with particular emphasis on Key Accounts, and ensure that sustainable relationships exist within the sector.
· The role will develop the sector to adopt appropriate positions in the value chain, including partnerships, and be credible in terms of industry knowledge, thought leadership and network.
· Being able to develop client proposals based across the multi-service lines offered.
· Serving as the lead point of contact for all client account management matters.
· Building and maintaining strong, long-lasting client relationships.
· Maximising client retention through negotiating contract renewals.
· Maximising adoption of Optimised products and services within existing clients through
identifying and converting upsell opportunities.
· Building contacts within all areas of the client’s business to ensure cross functional relationships are in place.
· Creating, maintaining, and delivering account development plans.
· Preparing reports and attend regular onsite client account review meetings.
· Providing client feedback to the delivery teams to ensure continual service improvement and
excellence.
· Maintaining CRM system and ensure that all client information is up to date.
What you’ll need
- Experience working in the energy consulting / management industry.
- 2+ years’ Experience as an account manager or customer facing role.
- Strong technical background and understanding of Tenant Recharging services.
- Some technical knowledge of BeMS, aM&T, Metering, Procurement, Net Zero and be able to articulate the key elements of each solutions.
- Proven knowledge of value-added energy services
- Strong communication and interpersonal skills with the ability to build relationships with professionals across all levels, including senior executives
- Strong presentation and negotiation skills.
- UK drivers’ licence
- Eligibility to work in the UK
About you
· Motivated to achieve financial targets
· A proactive attitude that brings drive, energy and passion to the role
· Promotes a culture of inclusivity
· Passionate about social or environmental issues with a mission-driven mindset
About us
Optimised deliver quantifiable business outcomes to commercial businesses through a comprehensive suite of energy, renewables and sustainability services and technologies while driving a net zero carbon agenda.
With a combined team of highly trained analysts, engineers, technologists and professionals, the Group operates from six office locations including Ashby, Blackpool, Bristol, Dumfries, Gloucester, and Sittingbourne providing national coverage. As a team, we’re easy going and take great pride in our work. From sales and marketing to engineering, we’re all striving to support sustainability.
Optimised is a certified B Corp, which means it has met rigorous standards of social and environmental performance, accountability, and transparency and we strive to run a professional, inclusive and transparent environment with like-minded people.
What is it like to work with us:
We strongly believe that our success depends on it’s culture and recognise that it’s our people who are our greatest asset. We ensure our employees have the opportunity to work in a unique environment that is fun and down-to-earth, while having the support to perform to the best of their ability. We make sure we celebrate our milestones and get together once a year as a company to collaborate and have fun.
What we offer
· Company laptop
· Company Mobile Phone
· Car allowance or EV car scheme
· Cycle to work scheme
· Annual Railcard
· Private Medical Insurance
· Life Insurance & Employee Assistance Helpline and Online GP Service
· Personal Pension Scheme (Up to 5% Matched)
· A dedicated annual professional development allowance
· 25 days annual leave increasing to 28 with length of service (+ bank holidays)
· Option to buy / sell up to 3 days annual leave
· Enhanced Family Leave
· 1 day to volunteer for a charity of your choice
· Bereavement Leave
· Hybrid Working
· Free annual Flu Jab & Eye Test
· Up to one professional membership fee per year
· Recommend a Friend Scheme
Interested?
If you are interested and think you can help us achieve our mission to net zero, please send your CV along with a covering letter to our careers team via our website https://www.optimised.net/careers.
We are committed about creating an inclusive workplace that promotes diversity. We welcome applications from everyone who meets the requirements of the role regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, genetics, national origin, disability, age or any other grounds. We are committed to equal opportunity, equal treatment and respect for every individual.
We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively support the wellbeing of our team.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Job Type: Full-time
Salary: £45,000.00-£70,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Application question(s):
- Do you now or in the future require Visa sponsorship to continue working in the United Kingdom?
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Ashby-de-la-Zouch
