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Job description

Medmerry Park, Earnley, West Sussex is a place where our guests LOVE to holiday and our team LOVE to work. It is a well- established park, set in a beautiful conservation area, adjacent to the beach and Medmerry Nature Reserve. We have recently undergone a £4M improvement program to allow our guests to enjoy the very best holiday accommodation and facilities and we are continuing to make improvements for our 2023 season and onwards.

Medmerry Park are looking for customer focused individuals to be part of our friendly guest services team, to support us in delivering the perfect stay to our guests. We want to exceed all guest expectations and ensure they have the best time during their stay with us on our Park. We have Full or Part time hours available for the right applicant. This is an excellent opportunity for someone who wants to develop their skills within a supportive, friendly and fun team with possible progression to a team leader role.

Job Title: Guest services team member (Full/Part time -seasonal from approx April-October)
Location: Medmerry Park, Earnley, PO20 7JP
Shift Patterns: 3-5 days a week, fortnightly rota (minimum)

Team Benefits:

• Excellent career progression opportunities
• 20% off Food & Drink while on the resort
• Generous Team Discount on Holidays across our parks
• Flexible schedules to ensure adequate time off
• Use of all facilities at Medmerry Park and our sister resort Seal Bay (
• Free parking
• Beach location
• Team parties and events
• Referral programme
• Employee Assistance Programme
• Friendly, welcoming and supportive team

Key Responsibilities:

• Provide a warm welcome to all guests
• Provide quotes for holiday enquiries
• Respond to all enquiries from owners and guests via email, telephone and in person
• Complete weekly health & safety checks
• Support the office with any administrative roles as and when required
• Contact guests for pre arrival and departure calls
• Communicate essential maintenance works to the relevant department
• Assess, address and escalate all customer queries and complaints
• Support other teams where necessary

You must be able to:

· Work during weekends, school holidays and bank holidays (on a rota basis)

· Have at least 1 year experience in a similar role

· Have knowledge of Microsoft office programmes, including Word and Excel

· Have proven excellent customer service skills

To succeed in this role you will:

· Work well under pressure with the ability to prioritise tasks

· Be customer focussed

· Have strong attention to detail

· Be resourceful, organised and flexible

· Be a good problem solver and team player

If you are looking to join a fun, friendly team in a beautiful environment who are focussed on delivering the 5 star service to all our guests then we would love to hear from you

Job Types: Full-time, Part-time
Part-time hours: 16-37.5 per week

Salary: £10.50 per hour

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• po20 7jp: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Expected start date: 03/04/2023