Guest Services Team Leader London, England
Job description
· Do you love delivering amazing customer experiences for your guests?
· Are you a strong leader with a good knowledge of the Customer Service and Retail Industry
· Are you a great communicator and love working together and driving a team?
· Do you want to grow your career with our dynamic and exciting Ethos Farm business?
· Do you want to learn, develop, and benefit from support to be the best you can be at work?
Westfield London / Ethos Farm are looking for a committed, experienced, customer focused and positively driven Team Leader for the Guest Service Operation at Westfield London.
This is a full-time permanent role working 40 Hours per week, on a shift pattern of 5 days over 7, flexi Monday through to Sunday. This includes night shifts ending at 9:30pm.
You will be reporting to two Operations Managers with the responsibility of successfully managing the Guest Service team on a daily basis with the focus being on delivering team excellence, guest satisfaction and driving revenue opportunities. There are also admin jobs to be completed and the management of meeting rooms and events.
The benefits include a starting salary of £27K –£28K, annual leave entitlement up to 25 days, and career development focused on your growth with Ethos Farm. Initial employment starts with a 3 month probation period.
Job Type: Full-time
Salary: £28,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- West London, W127GF: reliably commute or plan to relocate before starting work (required)
Shift availability:
- Day shift (required)
- Night shift (required)
Work Location: In person
Expected start date: 01/04/2023
