guest services

guest services London, England

Pullman Hotels
Full Time London, England 35176 - 12.04 GBP ANNUAL Today
Job description

Guest Relations Manager

We are looking for a FUN, PASSIONATE & EXTROVERTED Guest Relations Manager who wants to join our FANTASTIC FRONT OFFICE TEAM at a VIBRANT central London Hotel which has 312 bedrooms and 17 meeting rooms including the Shaw Theatre.

Responsibilities

  • Ensure the smooth operation of the Front Office team as well as the hotel
  • Be the main contact for guests in the hotel and be there to professionally and efficiently manage any complaints or queries which have been raised by guests
  • Be the main driver of exemplary guest service and lead by example
  • Engage with the staff to build meaningful relationships with guests
  • You will act as a point of contact for all guests using the lobby area as a base
  • Ensure that the team comply with company brand standards and audit controls
  • Assist the Welcome Manager to monitor and coach the Front Office team’s performance and assist in their personal development
  • Ensure that all fire drills, evacuations or security alerts are professionally managed in accordance with the health and safety procedures
  • Ensure that the Hotel’s well presented at all times, with particular reference to the cleanliness, internal and external maintenance
  • Ensure that the guests are completely satisfied at every stage of their stay, from check-in to check-out and you will need to liaise with all departments where necessary
  • You will report to the Operations Manager and will be responsible for the management and training for your team of Guest Relations Executives
  • Carry out Senior Duty Management shifts as per rota

Experience

  • Knowledge of OPERA is desirable
  • Previous experience in a similar role in a busy hotel environment is essential

Benefits

-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year

- 10% Annual Bonus

- Pension Scheme

- Employee benefit card offering discounted rates in Accor Hotels worldwide

- Free meals on duty

- Free access to hotel Gym

- Up to 33 days of annual leave per annum

Salary: £35,176 per annum + 10% Annual Bonus

The successful candidate must already have eligibility to work in the UK.

Job Types: Full-time, Permanent

Salary: £35,176.00 per year

Benefits:

  • Additional leave
  • Canteen
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Employee discount
  • Gym membership
  • On-site gym
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus scheme

Work Location: In person

About Pullman Hotels

CEO: Sébastien Bazin
Revenue: Unknown / Non-Applicable
Size: 501 to 1000 Employees
Type: Franchise
Website: www.pullmanhotels.com

guest services
Pullman Hotels

www.pullmanhotels.com
Paris, France
Sébastien Bazin
Unknown / Non-Applicable
501 to 1000 Employees
Franchise
Hotels & Resorts
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