guest services Edinburgh, Scotland
Job description
About Us...
28 York Place is a hotel, bar and events venue located in the heart of Edinburgh's New Town, minutes from Princes Street and within walking distance of many of the Capital's most popular attractions. The hotel has Bar28, function and meeting facilities and eight guest rooms. As a small business, we're always growing and you will play an important role as part of our friendly team - we love to hear new ideas about how we can improve our guest and team experience.
As a Guest Services Assistant your role will be varied, working in our small team, you will be responsible for...
- Delivering an exceptional guest experience
- Preparation of drinks and service in our bars to our house standard
- Working events, including setting up event spaces and all aspects of event service
- Checking guests in and out, and handling any guest queries
- Ensuring public areas are cleaned and always presentable
- All aspects of bar work including cleaning, closedown procedures and stock rotation
- Understanding licensing legislation and promoting responsible drinking
We are looking for...
- Initiative - We expect our people to use common sense and imagination to anticipate and resolve problems
- Attention to detail
- A passion for delivering excellent customer service
- A team player with excellent integrity
- Experience working in a bar or hotel environment is essential
- Effective time management
- Adaptable to the changing demands of a small hotel
We are passionate about our people! In return, we'll give you...
- £10.50 per hour
- Retention bonus scheme - 2% of your annual salary
- Long service awards each Christmas after you've been with the company for 1 year
- Learning and development opportunities to fulfil your full potential
- Staff discounts
- A full company benefits programme
- Access to our employee wellbeing platform
- Enhanced contributions to employee pension (subject to eligibility)
- 28 days holiday entitlement (pro rated for part-time hours)
Hours of work...
You'll normally work 10-15 hours each week, covering evening shifts in our bar or function suite, sometimes this means a late finish. You must be flexible to work both mid-week and weekend shifts.
Job Types: Part-time, Permanent
Part-time hours: 10-15 per week
Salary: £10.50 per hour
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
Reference ID: GSA-2306
