Guest Services Assistant

Guest Services Assistant Birmingham, England

The Grand Hotel, Birmingham
Full Time Birmingham, England 22386 GBP ANNUAL Today
Job description

The Grand Hotel, Birmingham

Guest Services Assistant


The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests.
As Guest Service Agent you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What you will do

  • Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible – eventually forging great relationships with our regular guests, creating a ‘home from home’ experience
  • To be fully confident in all hotel and local amenities, providing polite, courteous and helpful to guests at all times
  • Actively listen and respond positively to guest questions, concerns, and requests using Grand processes to resolve issues, surprise and delight our guests, and celebrate their reasons for staying

Ideal candidate

  • Highly customer-service oriented
  • Have a warm and genuine nature; someone who can make people feel welcome and at ease
  • Experience of Opera, Office Skills and Reception tools is desirable
  • To be able to confidently, clearly and politely pass information to all guests
  • Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
  • Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends


  • Competitive colleague and friend & family rates for overnight stays at the hotel
  • 50% employee discounts on food and beverage at hotel outlets
  • Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
  • Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
  • Free meals on duty in our dining facilities
  • Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
  • Rewards and recognition for living and breathing our company values
  • Monthly employee recognition and rewards programme
  • Regular team appreciation events, including regular employee parties throughout the year
  • Career development opportunities – including access to apprenticeship programmes
  • Use of Wagestream financial wellbeing platform, allowing instant access to your pay
  • Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

Guest Services Assistant
The Grand Hotel, Birmingham

www.devere.co.uk
Harrogate, United Kingdom
Tony Troy and James Burell
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Hotels & Resorts
2004
Related Jobs

All Related Listed jobs

NHS 111 Health Advisor
DHU Healthcare Birmingham, England 21318 GBP ANNUAL Today

Using the NHS 111 Pathways system you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor

Human Resources Manager - Draycott Nursing & Care
Auriens London, England 55068 - 80000 GBP ANNUAL Today

Now driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

bartender
Radisson Hotels Americas Liverpool, England 19308 - 18015 GBP ANNUAL Today

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in...

Store Assistant - Days
ASDA Coventry, England 11.11 GBP HOURLY Today

On the Our Asda' benefits site, you will have access to a wide range of discounts across various activities and services, anything from airport parking to

Support Worker
Parador Care Support Ltd United Kingdom 13.5 GBP HOURLY Today

Parador Care Support is seeking Care assistants (preferably with experience) to support shifts for a 21 year old Female client. 48 hours block shift per week.