Guest Services Agent - Central London Central London
The Langham, London
Full Time
Central London
0.00 GBP Today
Job description
Guest Services Agent - Central London
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Service Agent to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.
In the role of Guest Services Agent, your key focus will be to:
- meet and greet guests as they arrive into the hotel
- perform a check-in and check-out procedure
- perform the ‘rooming procedure’ of all guests as they arrive to the hotel
- help guests with any Concierge type enquiries and assist with any directions, sightseeing recommendations etc.
- give special attention to all Langham Club guests and build strong rapport and relationships during their stay and any future visits
- update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay
Do you have? -
- previous experience of working in a similar role is an advantage
- excellent customer service skills and a real understanding of 5* luxury environment service requirements
- excellent communication skills, in English language, both written and verbal
- knowledge of a foreign language (advantageous)
- immaculate personal presentation
- pro-active approach to guests and duties
- knowledge and previous use of Opera system is an advantage
