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Guest Services Agent - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Service Agent to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Agent, your key focus will be to:

• meet and greet guests as they arrive into the hotel
• perform a check-in and check-out procedure
• perform the ‘rooming procedure’ of all guests as they arrive to the hotel
• help guests with any Concierge type enquiries and assist with any directions, sightseeing recommendations etc.
• give special attention to all Langham Club guests and build strong rapport and relationships during their stay and any future visits
• update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

Do you have? -

• previous experience of working in a similar role is an advantage
• excellent customer service skills and a real understanding of 5* luxury environment service requirements
• excellent communication skills, in English language, both written and verbal
• knowledge of a foreign language (advantageous)
• immaculate personal presentation
• pro-active approach to guests and duties
• knowledge and previous use of Opera system is an advantage