Guest Services Agent - Central London

Guest Services Agent - Central London Central London

The Langham, London
Full Time Central London 0.00 GBP Today
Job description

Guest Services Agent - Central London

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for a Guest Service Agent to join our talented Langham Club team. We are looking for a true hospitality professional, with the flair to deliver service at the highest level.

In the role of Guest Services Agent, your key focus will be to:

  • meet and greet guests as they arrive into the hotel
  • perform a check-in and check-out procedure
  • perform the ‘rooming procedure’ of all guests as they arrive to the hotel
  • help guests with any Concierge type enquiries and assist with any directions, sightseeing recommendations etc.
  • give special attention to all Langham Club guests and build strong rapport and relationships during their stay and any future visits
  • update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

Do you have? -

  • previous experience of working in a similar role is an advantage
  • excellent customer service skills and a real understanding of 5* luxury environment service requirements
  • excellent communication skills, in English language, both written and verbal
  • knowledge of a foreign language (advantageous)
  • immaculate personal presentation
  • pro-active approach to guests and duties
  • knowledge and previous use of Opera system is an advantage

Guest Services Agent - Central London
The Langham, London

Related Jobs

All Related Listed jobs

Apprentice - IT Technician
Marshall Group Cambridge, East of England, England 28325 - 43236 GBP ANNUAL Today

Acting as the first point of contact answering queries and questions from our colleagues in the business. Attend and engage with training, including exams and 1

Health Care Assistant
Sandwell and West Birmingham NHS Trust Birmingham, England 22383 GBP ANNUAL Today

Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that

House Porter
Hilton Hotels London 0.00 GBP Today

House Porter 

Hourly rate: 12.35/hour

Conrad London St James is in the centre of London and?one of...

customer relations
Travis Perkins Southwark, England 23488 - 22282 GBP ANNUAL Today

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front...

Barista/All Rounder
Waterloo Tea Cardiff, Wales 10.42 GBP HOURLY Today

A discount on all of our retail goods. Hospitality/barista: 1 year (preferred). Those with prior experience working in a speciality coffee/tea environment will