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We are hiring for a Front Desk Receptionist – Guest Service Agent

Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments

London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the world’s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.

We are currently recruiting for an ambitious and passionate Guest Service Agent – Front Desk Receptionist who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

Salary: £12.00 per hour including Marriott benefits and other incentives; immediate start

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

• A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work
• Access to major high street discounts so you can treat your friends and family as required

CONNECT YOUR PASSION WITH A REWARDING OPPORTUNITY….WHAT WE’RE LOOKING FOR:

• This role would be a good step for an individual who has an interest and passion in working within the Hospitality Industry, and wants to gain further knowledge and awareness of the Front Desk. The ideal candidate would be proactive, extroverted and have a proven track record in working in a guest focused environment.

YOUR PERSONAL IMPACT

• Provides services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests
• Ensure professional working relationship with all departments of the hotel as main contact person for the daily operation of the Front Office department
• Ensure that guests receive prompt cordial attention and personal recognition.
• Ensure that you are groomed as specified
• To be fully aware of all functions taking place in the hotel at any given time while on duty and to assist with show rounds.
• Handle promptly and courteously all guest comments, complaints, requests or inquiries, by assuring appropriate action is taken or delegate until guest satisfaction has been met and exceeded.
• Create and maintain a personal and respectful rapport with regular guests

Come and join us today, and become part of the Marriott family.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.