Guest Services - 4 days on 4 days off London, England
Job description
The Front Office department is looking for a passionate Guest Services to provide guests with outstanding service in this stunning hotel.
The salary for this position is up to £33,000 per annum including Service Charge.
Potential date for interviews on the 6th June 2023.
As Guest Services, beyond the hotel receptionist duties, you will provide tailored experiences to the guests, by finding out their interest prior to their arrival and help them plan their activities in London. This role is ideal to someone who has natural interest in London activities, like to be up to date with upcoming events / attractions in the city and enjoys recommending restaurants / hidden gems to guests.
This position has excellent progression opportunities and would be suited to someone with an enthusiastic personality and someone who is proud to work in a luxury environment.
Working hours vary but usually fall into two shifts; morning (7:00 – 15:30) and evening shifts (14:30 – 23:00), weekends are regularly included in the working schedule.
Who are we?
Hotel 41, part of the Red Carnation Hotel Collection, has been voted the number 1 hotel in the UK by TripAdvisor, and also has a prestigious Forbes Five Star Rating. Hotel 41 is an exquisite hidden gem overlooking the Royal Mews at Buckingham Palace and minutes from Victoria Station. With 30 luxurious rooms and suites and breathtaking Executive Lounge, this Residents only, five star deluxe hotel is discreet but full of atmosphere.
What benefits you would get as Guest Services ?
- Professional, award winning training and development opportunities
- Recommend friend and family bonus scheme worth up to £600
- Free meals on duty
- Discount of 30% off on food and 25% off on beverages in any Red Carnation Hotel outlets
- Complimentary uniform and dry cleaning services
- Holiday allowance increasing with length of service up to 25 days
- Two paid volunteering days each year
- Free access to Employee Assistance Programme
- Hotel based recognition incentive (Employee of the month up to £200)
- Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
- Staff Appreciation Annual Party and other Employee Recognition Events
What are the main responsibilities of a Guest Services ?
- Responding to enquiries in line with our mission statement: “no request is too large, no detail is too small”
- To provide warm and caring services to our guests
- To ensure that all arrival rooms are fully checked and prepared as per the guests’ preferences
- To act and represent Red Carnation Hotels according to its “passion for excellence” ethos
- Communicate and cooperate with hotel departments about regular guests, VIPs and their requirements
What are we looking for in a Guest Services ?
Command a strong level of written and spoken English- Display a polite and professional attitude at all times
- Be an excellent team player
- Be enthusiastic in delivering excellent customer service
- Be passionate and willing to learn
If this sounds like the Guest Services role for you then apply today and join one of the “Best Hotel Companies in the World”
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