Guest Service Assistant Cardiff, Wales
Job description
Being a GSA means being the person who makes our guests feel welcomed and pleased with their choice of accommodation. It means taking and showing pride in your hotel and delivering a great guest experience consistently. As a GSA you may be the first person a guest encounters at our hotel so you’ll need to be friendly, professional and confident. You’ll be the person a guest turns to if they have any concerns or complaints and you’ll be empowered to make things right. GSAs are the beating heart of our hotel and get involved in everything from serving at the bar, taking reservations, cooking and serving our All Day Dining to ensuring our housekeeping and maintenance teams are aware of any issues, so you’ll be great at juggling tasks and turning your hand to many different things. We’re looking for individuals who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people and who have a passion for great customer service. Practices and processes can be taught, but pzazz is what comes naturally to our GSAs and is what makes them special. Preferred skills: articulate and communicative numerate good interpersonal skills organised and systematic concerned with quality of product and service computer literate team worker. Shifts are a variety of Early shifts 6:45am-3pm, 1:30pm-9:30pm and Late shifts 2:45pm-11pm. Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.
Job Type: Full-time
Salary: £10.50 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: One location
