Guest Service Agent - Nights Birmingham, England
Job description
Could you be our friendly face for pentahotel Birmingham?
pentahotel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the console games being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.
The ideal candidate will have exceptional people skills and enjoy working with a busy and passionate staff, across all the front of house aspect of the business. You will be well presented, eager to exceed customer expectations and be able to deliver a warm and welcoming approach.
You will ideally have experience within a similar role or have worked in customer service.
Key responsibilities
- Checking guests in and out of the hotel
- Dealing with guest enquiries
- Taking payments
- Liaising with the appropriate departments to maintain a high quality service for our customers
- Knowledge of OPERA
- Serving food and drinks to our guests
Attributes
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills
This is how we work together
· A competitive salary
· An international working environment where you get to know other cultures
· An additional day off for your birthday
· Free 2 night stay each year in any Penta hotel
· Casual dress code
If this sounds like you, please get in touch. Your future with Penta Hotels begins here.
Job Types: Full-time, Permanent
Salary: £21,840.00 per year
Schedule:
- Night shift
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Work Location: One location
