Guest Service Agent Manchester, England
Job description
Company description
Holiday Inn Express TRAFFORDCITY
We are part of a global hospitality company, called IHG. IHG Hotels has more than 5,800 leased, managed, or owned hotels. You will find us in more than 100 countries. Our 16 brands help guests create amazing memories with the help of an incredible team.
Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.
Our culture runs on passion, enthusiasm, and fun " we love what we do!”
We set the bar high, and we are relentless in our pursuit to ‘re-define hospitality’.
Benefits Package
- Award winning employer
- Competitive Salary
- Worldwide team member benefit program
- 50% F&B Discount at any UK IHG hotel
- Uniforms provided
- Holiday allowance based on service
- Earn IHG points, use them for hotels or to turn into vouchers e.g., Amazon
We believe whole-heartedly that our people deserve the best. So, we offer great rewards and every chance to learn and broaden your experience. You’ll grow through training that suits your learning style and enjoy a range of benefits. It’s all designed to help you thrive – your well-being is our priority.
Job description
JOB PURPOSE
To maintain and provide excellent guest service at all times and provide assistance and support to the team.
DUTIES AND RESPONSIBILITIES:
Ø Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained
Ø Check guests in and out, including preparation of guest bills and authorising payments
Ø Responsible for manning the Front Desk
Ø Dealing efficiently with day-to-day billing and guest service queries
Ø Check food stock levels and advise Duty Manager of items to be ordered
Ø Take food orders, service drinks at the bar, assist with food preparation
Ø Clear/clean tables, buffet, kitchen and bar and meeting rooms
Ø Take meeting bookings and confirm food service requirements
Ø Other ad hoc duties as and when required
Ø Report anything considered a health and safety hazard
Ø Prevent abuse and/or destruction of hotel property
Ø Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets
Ø Responsible for looking after Hotel property at all times
Ø Ensure safety and hygiene standards are met
Ø To attend all relevant training as and when required
Ø To ensure that the company dress code is always adhered to
GENERAL
1. To attend any meeting or training sessions as required by management.
2. To be conversant with:
a) The Hotel Fire Procedures
b) The Hotel and Company Security Procedures
c) The Hotel Health and Safety Policy and Procedures
d) The Hotel facilities and attractions
e) Current Licensing regulations (Food and Beverage Service department)
f) Methods of payment accepted by the Company (cash handling staff only)
g) Hotel operation standards and department procedures
h) Short- and long-term marketing promotions
Schedule:
- Flexible hours as to the business needs.
Job Type: Full-time
Salary: £20,384.00 per year
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
- 8 hour shift
COVID-19 considerations:
COVID-19 precaution(s):
Personal protective equipment provided or required.
Plastic shield at workstations
Ability to commute/relocate:
- Manchester M41 7PA: reliably commute or plan to relocate before starting work (required)
Work Location: One location
