Guest Relations/Front Office/Ticketing F/M/NB - CDI/CDD Marne-la-Vallée
Job description
Guest Relations/Front Office/Ticketing F/M/NB - CDI/CDD Job ID 1144606BR Location Marne-la-Vallée, France Business Disneyland Paris Date posted Oct. 08, 2023 Job Summary: The Disneyland Paris difference? A unique working environment in an international context with many opportunities, Continuous working hours with consecutive days off and overtime pay, Up to 6 weeks' vacation per year and 3 days' fractional leave, 13th month's pay (after one year's seniority), Bank holidays with double pay (after one year's seniority), Accommodation near our parks, subject to availability, Reimbursement of part of transportation costs (80% of the Navigo Pass), meals and other fare reductions, Access to the parks and the Disney+ platform, Costume supplied and laundered, And many other benefits http://bitly.ws/KhLW : supplementary health insurance, training time, recognition programs, exclusive events, parenting assistance, company concierge service... Have you ever dreamed of being a Cast Member and bringing the magic of Disneyland Paris to life for its Visitors? Whether in one of our Parks, Hotels or Disney Village we offer a large variety of roles and opportunities as a Cast Member. Apply here to be considered for the following four customer service positions: Guest Relations Host/Hostess M/F Reception Host/Hostess M/F Ticketing Host/Hostess M/F Responsibilities: Guest Relations Host/Hostess M/F: Guest Relations team members can work in a variety of locations, both indoors and outdoors. Daily responsabilities may include improving the guest experience in the face of unforeseen events by offering alternatives and/or solutions, giving advice and booking tables at Resort restaurants, managing the attribution of Easy Access Cards and Priority Cards to disabled guests and taking care of lost children at the ‘Baby Care Center’. Reception Host/Hostess M/F: Reception team members can work in a variety of locations. Daily responsibilities may include processing hotel guest check-in and check-out, creating personalised interaction with our guests, improving the guest experience in the face of unforeseen events by offering alternatives and/or solutions and making additional sales. Ticketing Host/Hostess M/F: Ticketing team members can work in a variety of locations, both indoors and outdoors. Daily responsibilities may include greeting and advising guests, recommending the ticket or service that best meets their needs, improving the guest experience in the face of unforeseen events and managing guest flow prior to Park daily opening and as guests exit. Our theme parks, hotels, Disney Village operate 24 hours a day, 365 days a year and working hours can start as early as 6am while others can end as late as 2am. Basic Qualifications: - Be at least 18 years old Fluent in French (B2) and Intermediate English (B2) as well as a third European language (B1+/B2) Ability to work effectively independently or in a teamStanding for 2 to 3 hours at a timeExcellent sense of hospitalityAbility to perform several tasks at once and work in a fast-paced environmentSpeed, accuracy and efficiency are required and the ability to work well under pressure.Ability to handle and resolve situations VisitorReceptive to special requestsEnthusiastic about interacting with and helping the Visitors.Able to make independent decisions for our VisitorsSelf-directed (can perform tasks with minimal supervision)Eager to follow instructions and take instructionsFlexible/adaptableSupport from other actors working in your teamCan perform repetitive tasks while maintaining qualityExcellent verbal communication skillsWillingness to work outdoors even in bad weatherMust be flexible and able to work a variety of schedules, including weekends, holidays and special events.Perform all work-related duties in a friendly and cordial manner, committing to exceed customer expectations. Preferred Qualifications: Additional Information: You Apply for this job for : 35 hour fixed term contract (CDD 2 week minimum during french school holidays) or permanent contract (CDI) The interviews will be held remotely for positions located in Marne-La-Vallée. #DLPMVPJ
