Guest Relations Assistant Manchester, England
Job description
We are centrally located in the Piccadilly Basin, situated on Ducie Street, close to Piccadilly Station ideally located for public transport users. We are home to 137 luxury bedrooms, including 27 suites - the most in the city, a destination cocktail bar with champagne room, and a brasserie style grill with private dining rooms as well as a spectacular terrace.
CONTRACT AND REWARD
The gross annual salary is £21,000
The role carries a permanent contract of a minimum of 40 hours per week and typical shifts will be 10.30pm till 19.00pm, working any 5 days out of 7.
Our brand has been voted within the top 15 hospitality employers of the year for the past three years, and our HR Team won ‘People Team of the Year’ 2022, so we must be doing something right! In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:
–40 per cent off stays at any Dakota
–25 per cent off drinks and dining at any Dakota
–Access to our Employee Assistance Program which includes
free private mental health support and counselling sessions
video GP consultations and private prescription services
online fitness resources
access to the Smart Spending App to enjoy shopping discounts
–Access to the My Mind Pal app
–Support from our inhouse Mental Health Champions
–Additional holiday day on the first anniversary of your employment.
–Family-friendly flexible working options
–Meals on duty and uniforming
–£150 bonus to recommend a friend to join our team
–£10 bonus every time you are mentioned on Trip Advisor
–Free free bi-annual eye testing for users of display screen equipment
–Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsbility, Data Protection, and Health & Safety
–Access to a suite of external, certified resources via our Learning Management System
–Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
–Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand with five locations, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards.
PRIMARY ROLE RESPONSIBILITIES
-
Enhance the Hotel’s ability to deliver an experience which is tailored to the individual guest needs, by providing personalized service in pre-arrival, during stay, and post-stay stages. Demonstrate meticulous attention to detail in developing guest profiles on our property management system (PMS) and our restaurant booking system in order to exceed their expectations throughout departments.
- Drive upselling techniques throughout the front of house team including delivering training sessions and proposing team incentives with the objective of improving ADR and amenities sales.
Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
- To have a comprehensive knowledge of the Front Office computer systems.
APPLICANT REQUIREMENTS
The successful applicant will have/be
- A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
- A strong administrator with the ability to prioritise and work at pace.
- Be an outgoing personality with effective communication skills.
- Be able to be physically active in your role, standing for much of your shift and working at pace.
- An enthusiastic individual who will promote our culture of positivity.
- Be task oriented with a great pride for the work they do and attention to detail.
- Flexible with shift patterns and available around the needs of our business.
- Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.
APPLY
To apply, please send us your up to date CV.
For more information on our luxury hotel, please visit us on our social pages linked above.
INDHOTEL
