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Job description

Guest Lounge Host/ess – The Athenaeum Hotel, Piccadilly

• Ensure excellent customer service is achieved at all times in accordance with the required standards.
• Ensure guests' needs are anticipated and exceeded at all times and proactively seek out ways in which to improve guest satisfaction and loyalty.
• Ensure that ‘VIP’, ‘regular’ and ‘Long Stay’ programs are implemented and adhered to.
• To liaise with all relevant managers regarding VIP’s, compliments, complaints and any relevant information that may or may have affected the guests experience.
• Managing bookings, either in person, over the phone, or online
• Creating an appropriate atmosphere for guests that’s in line with the company's image and branding
• Providing a point of contact for customer feedback and helping to resolve any issues
• Providing personalised service and assistance for large parties of guests and VIPs
• Ensuring cleanliness and hygiene standards are met in the front of house area

What We Can Offer You

• Excellent & competitive salary
• Work/life balance
• Up to £1,500 employee referral scheme
• Induction stays at the hotel (after passing induction)
• Friends & family discounted rates
• Gym & spa facilities
• Employee recognition
• Health/Eye & Dental Care (after qualifying period)
• Social activities
• Pension & Life Assurance
• Staff Canteen
• Cycle to work scheme
• Wellbeing & Financial Support
• Free online learning & development courses

Who you will be:

• Passionate about delivering the highest levels of customer service
• Charismatic and confident in engaging in conversation with customers
• Excellent team players with a positive and enthusiastic attitude
• Are immaculately presented, attentive and proactive with the ability to respond quickly to the needs of both customers and colleagues
• High volume experience within a hotel/restaurant environment
• Must have right to work in UK

Who we are:

The Athenaeum is in the heart of Mayfair, with stunning views across Green Park opposite. Shrouded in Art Deco beauty, the hotel radiates elegance and the opulence that you would expect for an independent 5* hotel.

Family owned; we benefit from being able to look after our team as the individuals that they are. We are a small family, with a big personality and we are looking for customer focused, detail orientated people to join us in providing a top-class service every time.

• No.18 Best Places to work in hospitality 2021
• Cateys 2021: Runner Up - Independent Hotel of the Year. Winner Joanne Taylor Stagg General Manager of the Year
• Hotel Cateys 2021: Runner Up – Housekeeper of the Year Juris Dubrovskis. Winner – Food and Beverage Manager of the Year Sharon McArthur
• SME Greater London Awards 2021: Hospitality Team of the Year
• Springboard Awards for Excellence 2021: shortlisted for best employer
• Conde Nast Johansens 2022 Awards: Best for Service 2022

Job Types: Full-time, Permanent

Salary: £26,250.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Gym membership
• Referral programme
• Wellness programme

Schedule:

• 8 hour shift
• Flexitime

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Host/ess: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location