Guards Manager - Bournemouth Bournemouth, England
Job description
South Western Railway is committed to equal opportunities employment, and your application will be reviewed by the hiring panel with personal information removed. In order to assist this process please ensure that any attachments such as CV's or covering letter have personal details removed. Any other attachments such as professional qualifications can be left unedited. Applications not following this guidance may be rejected.
Main Purpose
Reporting to the On Train Depot Manager, you will be responsible for the day to day front-line management of Guards and Commercial Guards.
Principal Accountabilities
- You will be managing and motivating Guards to achieve the highest possible levels of train safety, punctuality and customer service.
- You will be assessing Guards to ensure that they adhere to their safety critical competencies, and where necessary working with them to improve their standards through action plans.
- You should be an excellent example of the company's values and behaviours and through providing your team with the best service they have ever had deliver the same to our customers.
Minimum Requirements
- Excellent communication skills, be customer led, people focused and safety conscious.
- You will ideally have experience as a Guard, however this is not essential (training will be given in contingency guard) - the role is safety critical.
- You will either need to hold, or work towards, an Assessing Qualification (Level 3 NVQ).
- We are looking for strong people / customer service skills with a willingness to make a difference.
- You will need to be flexible in your approach and be willing to work varied hours. In addition there is an on call commitment.
Shift Pattern
Average of 37 hours per week, hours to suit business needs. Weekend commitment.
Normally Monday - Friday with On Call and out of hours commitments.
Your personal and professional development is important to us. SWR works alongside high quality training providers to offer apprenticeships that focus on developing your skills, knowledge and behaviours. Our apprenticeships include customer service, team leading, management & leadership, problem solving and project management. When you join SWR you'll have the opportunity to find out more about our apprenticeship programmes and will have the opportunity to enrol.
Applicants who require a visa, must have at least 6 months remaining at the time of their appointment.
In return we offer a competitive salary and a variety of valuable benefits including free duty and leisure travel on SWR services for employee, free leisure travel for spouse/partner and dependants (criteria dependant) , 75% discount on many other train operating companies, a range of retail benefits and an excellent pension scheme.
At SWR we believe our people are our greatest asset.
Our vision is to recruit and retain the best talent from the most diverse pool of candidates across our regions.
We are committed to establishing a sense of inclusion for all and to value each person for the unique contribution they bring.
