Groups Coordinator Glasgow, Scotland
Job description
We have a great opportunity for a Group Coordinator to join our Regional Groups hub based at Leonardo Glasgow Hotel . You will work as part of a team to manage our group reservations across a number of hotels within your region. The role will involve dealing with a variety of both pro-active and reactive sales enquiries to maximise revenue in line with company procedure.
As a Groups Coordinator you will be able to demonstrate first class customer service skills, can adapt and multi- task whilst having that keen eye for detail. Your key responsibility is to ensure that all group reservation enquiries are answered within our agreed timeframes, quoting suitable proposals, work on converting/securing the booking and then manage the booking process including contracting,obtaining payment, entering guest details and completing hand overs to the hotel teams. After the groups have stayed with us, you will be required to complete follow up satisfaction calls to the booker and try and secure repeat business including cross selling the other hotels in the group.
Key responsibilities:
- Taking group reservation bookings either via phone, email or supplier portal.
- Build strong relationships with customers, guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Communicate clearly with clients/colleagues in a clear and efficient way whether that be via email, phone, online portal or Microsoft Teams
- Working with your Regional Groups Manager and Cluster Revenue Manager to deliver forecasted levels of group business for your hotels.
- Being aware of potential peaks and troughs in the business and focus hotels.
- Converting enquiries and provisional bookings into contracted business.
- Entering all bookings into our reservations system and ensuring our Group Processes/standards are followed.
- Seek feedback from key clients and communicate back to key stakeholders
- Continually developing new knowledge and skills to ensure best practice sales delivery whilst having thorough knowledge of the company product and the organisation.
- Identify sales leads for future business and cross sell opportunities and communicate with our sales team.
- Develop and maintain a customer database.
- Being aware of VIPs and show rounds, communicating this to relevant hotel and ensuring all information is clearly handed over.
- Working with the other departments and colleagues including – reservations, front office, food and beverage, housekeeping to ensure successful delivery of group bookings and achieve hotel targets.
- Ensuring that safe and healthy working practices are implemented at all times and full awareness of emergency procedures.
What we are looking for:
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and effective communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Hotel experience – ideally within Reservations or Front Office.
- Strong knowledge of Microsoft office.
- Ideally an understanding of Opera PMS systems.
Why come and work for us?
We offer great practical hands-on training and development with great opportunities to progress within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
Some of the great benefits of working for us include:
- Full Time – Permanent Contract (40 Hours per week)
- Regular Hours – normally Monday to Friday between 9am and 5.30pm, however we do ask for some occasional flexibility depending on business needs.
- Opportunity to earn thousands by referring a friend to work with us
- Stay at one of our Leonardo Hotels worldwide for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
- Company Pension Scheme, Life assurance Wellbeing support
- 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
- The opportunity to work for a well-respected brand where people development is at the heart of our culture
- An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
- Leo Points – earn performance based points and use them towards that desired product you've been meaning to buy or have that well deserved day off!!
- Employee of the month earning you a little bonus and fame for that entire month.
- Meals on duty
- Regular engagement activities - we like to have fun while working hard
- Annual Charity Event Day- we help and support our communities
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support
About Leonardo Hotel Glasgow
A 3-minute walk from Glasgow Central railway station, this modern hotel is 1.3 miles from the medieval Glasgow Cathedral and 2.3 miles from the Riverside Museum.The understated rooms feature flat-screen TVs, free Wi-Fi, and tea and coffeemaking facilities. They also offer 24-hour room service. Amenities include a contemporary restaurant, a bar and grill, and a coffee bar. There's also a business centre and 10 meeting rooms.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
