Group Reservations Agent London, England
Job description
We have a fantastic new opportunity for a Group Reservations Agent to join our amazing team at Leonardo Royal Hotel London St Paul's!
Be Yourself – Be a Bold Team Player – Be Leonardo
As a Group Reservations Agent, you’ll be making all the difference to the business, so we want you to bring your dynamic personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! You’ll be supporting a cluster of hotels to ensure that all customer enquiries for group visits are dealt with in an efficient manner.
If you’re our ideal Group Reservations Agent, you will:
- Have excellent level of verbal and written business English
- Be friendly and approachable with great ability to work in a team
- Have a good knowledge of Microsoft office
- Be a great communicator and able to build strong customer relationships to increase guest experience
- Have great organisational and administrative skills with a positive attitude
- Enjoy going the extra mile to ensure your customers have a great experience with Leonardo Hotels
Here are some of the key responsibilities as Group Reservations Agent:
- Identifying sales leads for future business, and communicating these with the Sales team
- Ensuring all group telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs
- A thorough knowledge and consistent delivery of the brand standards in the department
- Sending weekly reservations reports to the hotels in your cluster to ensure they are expecting your customers and have all the details of their visit to hand
- Inputting rooming lists and confirm the details with your customers – attention to detail is the key!
- Ensuring payment is made by your customers prior to check-in date
- Loading group offers and reservations into our system – we use Opera so it’s brilliant if you already have experience with it!
- Developing a thorough knowledge of the Leonardo Hotels brand and product
Why come join us?
We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. We have support on tap, so expect top-notch LD programmes, practical training and clear progression within our vibrant and dynamic team.
Our Story
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us!
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Free hot lunches in the employee canteen
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
About Leonardo Royal Hotel London St. Paul's
Leonardo Royal Hotel London St. Paul's is a luxury 5-Star hotel, nestled beside St Paul's Cathedral in London's bustling business district. Its contemporary glass interior houses 433 guest bedrooms, an array of bars and restaurants, a stunning Ajala Spa, and a private Health and Fitness Club with gym and 18m swimming pool. Our St. Paul's hotel also has two expansive floors of meeting and events space, and a dedicated Business Centre with PC workstations, print and fax facilities for business travellers. Popular local attractions include St Paul's Cathedral, Tate Modern, Shakespeare's Globe, and designer shopping destination One New Change.
About Leonardo Hotels
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.
Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.
As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing
At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!
We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!
