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Wednesday 14 June 2023 £61,641 - £68,490 Flexibility in when hours are worked Are you looking for a dynamic, fast-paced role, where you will be able to influence decisions that affect customers and colleagues across the Group? If so, then a role in Group & Cyber Incident Management may be for you. This role will provide the successful candidate the opportunity to build their stakeholder network across the Group, develop knowledge and awareness of teams and services across all of the Group's business units, and make a real difference to customer and business outcomes when it matters most.

Part of Group Chief Operating Office, Group & Cyber Incident Management play a key role in leading on the management of the Group’s most critical incidents that impact significant numbers of customers, could lead to reputational damage to the Group and/or threaten the safety and security of customers or colleagues. This is a high profile role where two days are rarely the same and the successful candidate will be expected to have strong communication and collaboration skills with high levels of resilience.

Using the Group Incident Management Framework, the incident manager is responsible for the end to end lifecycle of an incident from preparing for incidents through to supporting in the identification of root cause and developing strategic and operational learnings to reduce risk to the Group. During an incident the GIM team act as a focal point for our incident team members and will often have multiple streams of work and competing demands to contend with.

We strongly encourage diversity and including people from a variety of different backgrounds. We celebrate our differences whilst also working together towards a common goal of keeping the Bank safe and Helping Britain Recover!

We're looking for people who are up for challenge, who are driven in improving the Group and themselves, love learning and are flexible. Your experience will be invaluable to us as we encourage colleagues to speak up, support and challenge one another! In return, we provide great development opportunities, whilst empowering you to try new ways of working in a diverse growing team, and an opportunity to work across the Bank.

Please contact Ben Blackwell or Tim Wozencroft for information regarding the role.

Note: While offering agile ways of working and standard hours are worked, this team provides 24/7/365 cover, the successful applicant will be also be expected to support an out-of-hours incident management rota which requires colleagues to be on standby and available to respond to an incident for 1 week every 4-6 weeks. This is rewarded in line with standby and call out pay policy.

• Excellent communication skills and capability to present complex information clearly to technical and non-technical audiences (including senior leaders).
• Demonstrated ability in influencing and collaborating with a range of stakeholders to deliver shared objectives.
• Ability to handle key pieces of work at pace, whilst maintaining high standards.
• Ability to work autonomously, make sounds judgements and with limited supervision and can adapt to a rapidly changing organisation.
• Understanding of a regulated Bank’s approach to policies and standards, risk management and regulatory frameworks.

• Responding to Gold, Silver and Bronze incidents.
• Supporting the wider Group & Cyber incident management framework through the proactive management key stakeholders across a number of business units.
• Providing incident management input to transformation programmes.
• Continually improving the Group Incident Framework.
• Performing post-incident and problem management (Root Cause) activities.
• Undertake active risk management and governance activities on a monthly basis.
• Providing support to and delivering against wider COO, Group Incident and Investigations business objectives.