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First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, TransPennine Express and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

At First Rail, we are committed to building an inclusive and diverse workforce. Your role will be part of the team supporting the Group's HR and Payroll and related applications. The focus of the role will be on the HR and Payroll platforms used within our UK divisions.

Reporting to the Team & Development Manager, this role will provide first and second line support across alongside the internal application support teams and external support partners. This role is an opportunity to work in FirstGroup as part of a small team with a with a wide remit across the FirstGroup UK businesses. It provides an opportunity to gain valuable hands-on experience in systems support, as well as application knowledge through a series of structured training courses and on-the-job training.

• Work alongside existing application support team to learn the existing set up and processes within First Group, to develop the following skills:
• Ensure all incidents are updated regularly in support portal
• Assist in the resolution of issues, liaising with suppliers and support teams.
• Providing quality and timely support of HR & Payroll business applications in use across entire business.
• Escalate any issues requiring additional support both internally and externally.
• Perform system reviews and limit access to ensure that work is performed in accordance with the security policies
• Project and BAU support to include functional and integration testing
• Prepare and maintain end user training documentation
• Liaison between Business users and 3rd Party support suppliers to facilitate fix or development testing and implementation of changes.

• Work with the application support team to develop understanding of First Group system set up and processes, to assist with role of systems support
• Work with the Team & Development Manager to identify relevant training to develop skills and understanding to support the First Group systems
• Create / update documentation of all processes which will be used for both systems support and end-user training purposes
• Liaise with the HR, Payroll, Recruitment and Applications teams to ensure all appropriate ideas for systems improvement and development are taken forward for further consideration

• An analytical perception, a structured way of working and an ability to get things done
• A self-starter who is results-driven with high levels of self-motivation, energy and initiative
• Plenty of drive, curiosity and willingness to challenge and be challenged, appetite to continually develop skills

Good general IT skills, and an understanding of HR and Payroll processes would be an advantage

Excel, Word (essential)

Must have GCSE pass for Mathematics and English

• Minimum of 8% contribution to your Pension (3% employer and 5% employee)
• 25 days Holiday plus National Bank Holidays
• Travel Offers for Bus and Rail*
• Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more
• All employee Share Schemes*
• Buy as You Earn – allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save or stop it at any time. You need to participate in the scheme for at least 3 years to receive the matching shares *
• Employee Assistance Helpline – free, confidential employee support service provided by an independent provider
• Payroll Giving – donate directly from your pay to a Charity of your Choice

• After 6 months employment