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At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Based at Newcastle Airport and reporting to the Ground Operations Training Supervisor, the Ground Operations Trainer will be responsible for providing classroom training, support and coaching to Front of House colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy.

You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all front of house Teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all front of house Teams to support them to achieve the highest performance standards.

The successful candidate will already be demonstrating Role Model behaviours. You will also have some experience of coaching and/or training delivery, either on an individual basis or in a classroom environment. As a subject matter expert, you will be able to share your knowledge as well as be able to engage and influence others. You will be passionate about training and developing others and be able to engage with the Front of House Teams.

What Can We Offer You?

We offer our valued colleagues a range of benefits including: -

• Generous Discretionary Profit Share Scheme
• Annual pay review
• Free Car Parking
• Free Uniform
• Contributory pension scheme
• 3 x Salary Life Assurance
• 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
• Option to buy and sell annual leave
• Cycle to Work Scheme
• Career progression opportunities
• Access to Mental Health First Aiders
• Employee Assistance Programme including professional counselling
• Colleague discounts on Jet2holidays and Jet2.com flights
• Recommend a Friend scheme (£250 for successful referrals)
• Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!